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137136
EN
PROBLEMS POSSIBLE CAUSES RESOLUTION
The appliance does not
work.
Connections.
First examine the device's
electrical connection.
The appliance is plugged in
correctly but does not work.
Technical problem.
Go to the shop where you
purchased the product or an
authorised repair centre.
The preparation of the jars
in the centre is going wrong.
You have placed the jar
holder upside down.
Put the holder in place to
suspend the jars.
I am making desserts (prog.
4 and 5). The appliance has
started up, the pictogram
blinked quickly and the
appliance is emitting an
intermittent beep.
There is no water in the
base of the appliance.
Stop the appliance and add
water inside the base as
indicated in the instructions.
Wait 2 to 3 minutes and
restart.
The appliance has turned
off after emitting a sound
during the cycle.
There is no water left in the
base of the appliance.
You can open the product
carefully by holding the
handles with a cloth or
kitchen gloves and then add
water.
A lot of steam is coming out
of the appliance.
The jar holder or the lid of
the appliance is incorrectly
positioned.
Correctly position the jar
holder or lid.
The mixture results are not
good.
You have chosen the wrong
programme.
Be sure to use the
programme appropriate for
the type of mixture desired.
I chose the wrong
programme.
Press and hold the button
to return to the initial
menu.
Operating problems
Do you want to buy additional sets of jars?
Visit:
www.accessoires.home-and-cook.fr
TEFAL/T-FAL* LIMITED INTERNATIONAL GUARANTEE
: www.tefal.com
This product can be repaired by TEFAL/T-FAL * during and after the guarantee period.
Accessories, consumables and components that are replaceable by the end user, if available locally, can be
purchased as described
on the website www.tefal.com
Guarantee:
This product is guaranteed by TEFAL/T-FAL against manufacturing or material defects during the guarantee period applicable in the
countries ** listed on the last page of the user manual, as of the purchase date.
The international guarantee that TEFAL/T-FAL issues as a manufacturer is an additional benefit that does not affect consumer rights
The manufacturer's international guarantee covers all repair costs of the defective product and all necessary labour, so that it
conforms to its original specifications, either by repair or replacement of defective components. At the discretion of TEFAL/T-FAL, the
defective product may be replaced instead of repaired. The repair or replacement of the product is the only obligation of TEFAL/T-
FAL and the only solution offered to the customer under this guarantee.
Conditions and exclusions:
TEFAL/T-FAL is not obliged to repair or replace products that are not accompanied by a valid proof of purchase. The product can be
taken in person directly to an authorised service centre, or properly packaged and sent, by registered post (or equivalent postal delivery),
to an authorised TEFAL/T-FAL service centre. The full address of the authorised service centres in each country can be obtained from
the TEFAL/T-FAL website (www.tefal.com) or by calling the Customer Service telephone number of the relevant country indicated
in the List of Countries. To offer the best possible after-sales service and to constantly improve customer satisfaction, TEFAL/T-FAL
may send a survey to all customers who have repaired or exchanged their products at an authorised TEFAL/T-FAL service centre.
The international TEFAL/T-FAL warranty applies only to products purchased in one of the relevant countries, and is intended
exclusively for domestic use in one of the countries indicated on the List of Countries. This guarantee will not cover damage that
may occur as a result of improper use, negligence, failure to comply with TEFAL/T-FAL's instructions, or unauthorised modifications
or repairs of the product, improper packaging by the consumer or improper handling by the carrier. Nor does it cover normal wear
and tear, maintenance or replacement of consumables, or the following:
− use of an incorrect type of water or consumable
− limescale (descaling must be carried out according to the instructions for use)
− accidents, including fires, floods, lightning, etc.
− mechanical damage, overload
− professional or commercial use
− rupture in the glass or porcelain materials of the product
− ingress of water, dust or insects into the product (excluding devices with features specifically designed for insects)
− damage or malfunction due specifically to a voltage or frequency other than those printed on the product label or other
local specifications.
Consumer rights:
The international TEFAL/T-FAL guarantee does not affect the rights of consumers or rights that cannot be excluded or restricted, or
rights that the consumer has vis-à-vis the retail merchant that sold the product. This guarantee provides the consumer with specific
rights, and the consumer may also exercise other rights that will vary from one region to another or from one country to another.
* TEFAL appliances are sold under the T-FAL brand in some territories, such as America and Japan. TEFAL/T-FAL are registered
trademarks of Groupe SEB.
** When a product is purchased in a country on the List of Countries and subsequently used in another country on the List, the
duration of the international TEFAL/T-FAL guaarantee will be the one in force in the country of use of the product, even though the
product was purchased in another country on the List with a different guarantee duration. The repair process for products purchased
outside the country of use may take longer if TEFAL/T-FAL does not sell the product locally. In cases where the product is not subject
to repair in the country of use, the international TEFAL/T-FAL guarantee will be limited to replacement with a similar product or an
alternative product of a similar price, where possible.
Please keep this document for consultation purposes in case you wish to make a guarantee claim.
Specifically for Mexico:
The data that appears on the List of Countries also corresponds to the direct Authorised Service Centre and the site for the purchase
of spare parts and accessories.
TEFAL/T-FAL will cover reasonable transport expenses incurred to comply with this warranty, exclusively for those sites where there
is no authorized service centre.
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