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•
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is
loaded.
•
Try quitting the browser and launching it again.
•
Make sure that you are using the correct login information. The user name is admin
and the password is the one that you specified. The user name and password are
case-sensitive.
If you previously added the access point to a NETGEAR Insight network location and
managed the access point through the Insight app or Insight Cloud portal, enter the
Insight network password for that location. For more information, see Connect over
WiFi using the NETGEAR Insight app on page 31.
Changes are not saved
If you are logged in to the access point’s local browser UI and the access point does
not save the changes that you make on a page, do the following:
•
When entering configuration settings, always click the Apply button before moving
to another page or tab or your changes are lost.
•
Click the Refresh or Reload button in the web browser. It is possible that the changes
occurred but that the old settings remain in the web browser’s cache.
You enter the wrong password and can no
longer log in to the access point
If you enter the wrong admin password three or more times, access to the access point’s
local browser UI is blocked for a period. For example, if you enter the wrong password
three times, access to the access point might be blocked for five minutes.
The blockage period depends on the number of failed login attempts. During the
blockage period, any attempts to log in to the access point are ignored, even if you
enter the correct password. You must wait until the blockage is lifted, and then you get
a single opportunity to enter the correct password. If you enter the wrong password
again, the blockage period is extended as described in the following table.
User Manual229Diagnostics and
Troubleshooting
Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y
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