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©2017 Pinnacle Climate Technologies 36 Vent-Free Gas Log Heater User Manual
Troubleshooting Guide (cont.)
Problem Possible Cause Solution
White powder
residue is forming
within burner box or
on adjacent walls or
furniture.
1. When heated, the vapors from
furniture polish, wax, carpet
cleaners, etc. turn into white
powder residue.
1. Turn heater o when using furniture polish, wax,
carpet cleaner or similar products.
Heater produces
unwanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc. See
IMPORTANT statement, page 34.
2. Gas leak—see WARNING
Statement at the top of page 34.
3. The fuel supply is low.
1. Ventilate room. Stop using odor causing products
while heater is running.
2. Locate and correct all leaks (see CHECKING GAS
CONNECTIONS, page 18).
3. Rell supply tank (Propane /LP models).
Heater shuts o in
use (ODS operates).
1. Not enough fresh air is available.
2. The line pressure is low.
3. ODS/pilot is partially clogged.
1. Open window and/or door for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see CARE AND MAINTENANCE,
page 32 & 33).
Gas odor exists even
when control knob is
in OFF position.
1. Gas leak—see WARNING
Statement at top of page 34.
2. Control valve is defective.
1. Locate and correct all leaks (see CHECKING GAS
CONNECTIONS, page 18).
2. Contact customer service.
Moisture/condensation
is present on windows.
1. Not enough combustion/
ventilation air is provided.
1. Refer to AIR FOR COMBUSTION AND
VENTILATION requirements, pages 7–9.
There is slight smoke
or odor during initial
operation.
1. Residues from manufacturing
process are present.
1. Problem will stop after a few hours of operation.
Heater produces
a whistling noise
when burner is lit.
1. Turning control knob to high (5)
position when burner is cold.
2. There is air in the gas line.
3. Air passageways on heater are
blocked.
4. Burner orice are dirty or partially
clogged.
1. Turn control knob to low (1) position and let it
warm up for a minute.
2. Operate burner until air is removed from line. Have
gas line checked by local propane/LP gas company.
3. Observe minimum installation clearances (Fig. 5,
6, 7, 8, pages 13–14).
4. Clean burner (see CARE AND MAINTENANCE,
pages 32 & 33) or contact customer service.
QUALIFIED INSTALLING AGENCY
Only a qualied agency should perform installation and replacement of gas piping, gas utilization
equipment or accessories, and repair and servicing of equipment. The term “qualied agency” means any
individual, rm, corporation, or company that either in person or through a representative is engaged in and
is responsible for the following:
A. Installing, testing, or replacing gas piping; or
B. Connecting, installing, testing, repairing, or servicing equipment and is a.) experienced in such work,
b.) familiar with all precautions required, and c.) has complied with all the requirements of the authority
having jurisdiction.
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