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Answering system
Problem Cause/solution
The unit does not record new
messages.
R The answering system is turned off. Turn it on (page 61).
R The answering system does not answer or record calls from
cellular lines.
R The message memory is full. Erase unnecessary messages
(page 63, 64).
R The greeting setting is set to “Greeting only” or
“Greeting1&Only”. Change the setting (page 61).
R Your service provider/telephone company’s voice mail service
may be answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings setting
(page 67) to a lower value, or contact your service provider/
telephone company.
R The answering system can only record calls from 1 line at a
time.
I cannot operate the answering
system remotely.
R The remote access code is not set. Set the remote access code
(page 66).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 66).
R The answering system is turned off. Turn it on (page 67).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
The unit does not emit the
specified number of rings.
R If the first ring is turned off, the number of rings decreases by 1
from the specified number of rings.
Call from Outlook (Telephone Plug-in)
Problem Cause/solution
If the installer program does not
start automatically.
R Double click [Setup.exe] in your CD-ROM drive folder to start
installing.
A pop-up window (Microsoft
Office Outlook contact list) is not
displayed when a call is received.
R Caller information indication in the “Telephone Plug-in” setting is
set to “Off”. Set it to “Contact list” or “Simple window”
(page 36).
R If more than 5,000 entries are stored in the contact list, pop-up
windows may not be displayed. Erase entries from the contact
list so that the number of stored entries is 5,000 or less.
R The base unit is in use.
“Invalid phone number” is
displayed and I cannot make a
call from the Microsoft Outlook
contact list.
R If you entered 25 or more digits for the phone number in the
toolbar, “Telephone Plug-in” cannot dial the phone number.
Enter up to 24 digits for the phone number in the toolbar.
R Entries other than 0 to 9, H, #, p (Pause), f (Flash) are invalid.
Enter only valid digits or characters.
I want to update “Telephone
Plug-in”.
R Once uninstall “Telephone Plug-in”, and then re-install the latest
version of “Telephone Plug-in” (page 32). Visit our Web site
below to download the latest version of “Telephone Plug-in”.
http://www.panasonic.com/support
For assistance, please visit http://www.panasonic.com/help
77
Useful Information
TG958x_0704_ver031.pdf 77 2014/07/04 10:32:29
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