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English 55
Troubleshooting
Problem Possible cause Solution
Crackling or
popping sound.
This is normal.
This is the sound of the metal heating
and cooling during any cooking or
cleaning function.
Excessive smoking
during a self-
cleaning cycle.
This is the rst time the
oven has been cleaned.
This is normal. The oven will always
smoke more the rst time it is cleaned.
Wipe up all excessive soiling before
starting the self-cleaning cycle.
If smoke persists, rotate both the
mode and temperature selector
knobs to the OFF position. Open the
windows to clear the smoke from the
room. After the oven has cooled and
unlocked, wipe up excessive soil and
reset the oven for self-cleaning.
Oven door will not
open after a self-
cleaning cycle.
This is normal.
The oven door will stay locked until
the oven temperature drops below
400 °F.
Oven not clean
after a self-cleaning
cycle.
A ne dust or ash is
normal.
This can be wiped clean with a damp
cloth.
Set the self-cleaning cycle for a longer
cleaning time. The cycle was not long
enough to burn off the dirt buildup.
Extremely dirty ovens require hand-
cleaning of excessive spillovers and
food buildup before you start a self-
cleaning cycle. Multiple self-cleaning
cycles may be necessary to completely
clean the oven.
Problem Possible cause Solution
Steam or smoke
coming from under
the control panel.
This is normal.
The oven vent is located there. More
steam is visible when using the
convection functions or when baking
or roasting multiple items at the same
time.
Burning or oily
odor coming from
the vent.
This is normal for a new
oven and will disappear
within 1/2 hour of the
rst Bake cycle.
To speed the process, set a self-
cleaning cycle for 3 hours. (See page
34.)
Strong odor. This is temporary.
The insulation around the inside of the
oven emits an odor the rst few times
the oven is used.
Oven racks are
difcult to slide.
-
Apply a small amount of vegetable oil
to a paper towel and wipe edges of
the oven racks with the paper towel.
Racks become dull and hard to slide
if they are left in the oven during a
self-clean cycle.
Fan noise. This is normal.
The convection fan runs until the
function is over or the door is opened.
Convection fan is
not working.
-
The fan starts automatically when the
oven reaches the preheat temperature.
NY9900R_CHEF_NY36R9966PS_AA_DG68-01105B-00_EN+MES+CFR.indb 55 2019-02-06 1:26:40
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