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English 53
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric oven. If you run into unexpected trouble, look rst for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Gas safety
Problem Possible cause Solution
You smell gas.
The surface burner knob is
not in the OFF position and
the burner is not lit.
Turn the burner knob to OFF.
There is a gas leak.
Clear the room, building, or area of all
occupants. Immediately call your gas
supplier from a neighbor’s phone. Do
not call from your phone. It is electrical
and could cause a spark that could
ignite the gas. Follow the gas supplier’s
instructions. If you cannot reach your
gas supplier, call the re department.
Surface burner
Problem Possible cause Solution
All burners do not
light.
The power cord is not
plugged into the electrical
outlet.
Make sure the electrical plug is
plugged into a live, properly grounded
outlet.
A fuse in your home may
be blown or the circuit
breaker may have tripped.
Replace the fuse or reset the circuit
breaker.
The gas supply is not
properly connected or
turned on.
See the Installation instructions that
came with your range.
Surface burners do
not light.
The control knob is not set
properly.
Push in the control knob and turn it to
the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner head.
Align the burner base.
Surface burner
clicks during
operation.
The control knob has been
left in the Lite position.
After the burner lights, turn the control
knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
See page 47.
Surface burners are dirty.
Clean surface burner components.
(See page 47.)
NY9900R_CHEF_NY36R9966PS_AA_DG68-01105B-00_EN+MES+CFR.indb 53 2019-02-06 1:26:39
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