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Making an emergency call
X
To initiate an emergency call manually:
press cover : briefly to open.
X
Press SOS button ; briefly.
The indicator lamp in SOS button ; flashes
until the emergency call is concluded.
X
Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X
After the emergency call, close cover :.
i
If the mobile phone network is unavailable,
Mercedes me connect is not able to make
an emergency call. If you leave the vehicle
immediately after pressing the SOS button,
you do not know if Mercedes me connect
has successfully made the emergency call.
In this case, always summon assistance by
other means.
Breakdown assistance call button
X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
The multifunction display shows the Con‐Con‐
necting Call
necting Call message. The audio output
is muted.
If a connection can be made, the Call Con‐Call Con‐
nectednected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R
Current location of the vehicle
R
Vehicle identification number
i
The display of the multimedia system indi-
cates that a call is active. During the call,
you can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
i
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 233).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz
technician or makes arrangements for your
vehicle to be transported to the nearest
Mercedes-Benz Service Center.
You may be charged for services such as
repair work and/or towing.
You can obtain further information from your
Mercedes me connect manual.
i The system has not been able to initiate a
Roadside Assistance call, if:
R
the indicator lamp for Roadside Assis-
tance call button : is flashing continu-
ously.
R
no voice connection to the Mercedes-
Benz Customer Assistance Center has
been established.
R
This can occur if the relevant mobile phone
network is not available, for example.
The Call FailedCall Failed message appears in the
multifunction display.
232
Features
Stowage and features
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