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Table 16-1 Text messages (continued)
Message Recommendation
Multi-sheet tray is out of paper. Load paper in multi-sheet tray and
press OK to continue printing or cancel the job.
Load paper into the multi-sheet tray.
End of roll has been reached. It is not possible to load the roll. Load a new roll.
Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
Replace the printhead on page 61.
NOTE: The error message does not permit returning to the home
screen to start the printhead replacement. Instead, press Show
more.
Relled or depleted cartridge detected Check the cartridge.
Used cartridges might not have enough ink to complete start-up.
Open ink door to replace the cartridges.
A new printhead has been inserted without a new set of ink
cartridges. Replace the cartridges not marked as new. See Replace
an ink cartridge on page 55.
Wrong le format. The le format is incorrect or not supported. The printer cannot
process the job, which will be discarded.
Table 16-2 Numerical error codes
Error code Recommendation
0001-0082 The battery of the real-time clock has expired; contact HP Support. See Contact HP Support
on page 101.
0021-0017 Service station error. There may be a paper or carriage jam. Check and clear the paper path if necessary
and restart the printer.
0041-0017, 0042-0117 There may be a paper or carriage jam. Check and clear the paper path if necessary.
0085-XXXX Feeding paper problem. Restart the printer.
ENWW Text messages and numerical error codes 99
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