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Customer service en-us
37
There are two
items of cook-
ware on the
cooking sur-
face. However,
the touchscreen
display displays
this as just one
item of cook-
ware.
If two pots or pans are placed very
close together on the cooking surface,
the touchscreen display may show
them as one item of cookware. Move
the two items away from each other un-
til the touchscreen display depicts them
separately.
There is one
item of cook-
ware on the
cooking sur-
face. However,
the touchscreen
display is show-
ing two or more.
The base of the cookware may be de-
formed or embossed, or the cookware
may not be suitable for induction cook-
ing. Confirm that the base of the cook-
ware is flat.
Not every item
of cookware
that is on the
cooking surface
can be acti-
vated.
¡ You can place up to 8 items of cook-
ware on the cooking surface, but no
more than 6 evenly distributed items
can be used at the same time.
You can place up to 8 items of cook-
ware on the cooking surface, but no
more than 5 evenly distributed items
can be used at the same time.
¡ You can cook with up to 3 items of
cookware on either side. If there is
cookware in the middle of the cook-
ing surface or the cookware is too
large, the number of active pots or
pans is restricted.
¡ One of the items of cookware is not
suitable for induction cooking. The
symbol appears in the touchscreen
display next to the unsuitable pot or
pan.
¡ The appliance has reached its maxi-
mum power output.
The power level
cannot be in-
creased.
Cooking Sensor
mode is not
available.
The appliance has reached its maxi-
mum power output. To make cooking
sensor mode available, switch off other
cooking positions or reduce the power
level of other items of cookware.
Change how the items of cookware are
distributed over the cooking surface.
Check the installation.
If you use the
appliance inten-
sively, this may
increase the re-
quired cooking
times.
This may be due to the fact that internal
safety mechanisms are preventing the
cooktop from overheating. Try moving
the cookware to a different position.
Bubbles are
forming with an
uneven distribu-
tion within the
cookware.
Depending on the power level that is
selected, the type of cookware or the
combination with other cookware, bub-
bles may form unevenly. This does not
affect the temperature or the cooking
process.
12.4 Cleaning
Question Answer
How can I clean the cook-
top?
¡ You can achieve the best results by using special glass-ceramic cleaning products.
Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or
scouring pads.
You can find more information about this under
→
"Cleaning and maintenance", Page32
.
12.5 Home network
Why will the
cooktop not
connect to the
home network
after the WPS
button has been
pressed on the
router?
Once the "Connect automatically" op-
tion has been selected, press the WPS
button on the router within the next
2minutes. If this time has already
elapsed, repeat the connection proce-
dure. If the problems persist, restore
the appliance to factory settings.
→
"Basic settings", Page27
Why is my mo-
bile device not
logging into the
Home Connect
network?
Use the SSID "HomeConnect" and
password "HomeConnect" to connect.
Make sure that you have entered all the
characters correctly and that you have
used upper and lower case in the rele-
vant places.
Customer service
13 Customer service
Customer service
If you have any questions on use, are unable to eliminate
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
We will work to find an appropriate solution for you thereby
avoiding unnecessary visits by a service provider.
With any warranty repair, we will make sure your appli-
ance is repaired by a trained authorized service provider
using genuine replacement parts. We use only genuine re-
placement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
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