Loading ...
Loading ...
Loading ...
en-us Troubleshooting
34
Troubleshooting
10 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance your-
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair costs.
WARNING
Improper repairs are dangerous.
▶
Only authorized service providers should repair the ap-
pliance.
▶
If the appliance has an issue, call Customer Support.
WARNING
Improper repairs are dangerous.
▶
Repairs to the appliance should only be performed by
authorized service providers.
▶
Only original spare parts may be used to repair the ap-
pliance.
Issue Cause and troubleshooting
The cooktop does not turn on. The power supply has been disconnected.
▶
Check whether the lighting in your kitchen or other appliances in the room are
working.
The appliance has not been connected as shown in the circuit diagram.
1. Disconnect the appliance from the power supply.
2. Make sure the appliance has been connected as shown in the circuit diagram.
There is an electronics fault
▶
If the fault cannot be eliminated, call Customer Service.
The touchscreen display is not re-
sponding or has frozen.
The control panel is damp or there is something on it.
▶
Dry the control panel or remove the object.
The power level of a cooking zone
cannot be increased.
Very large items of cookware may affect the maximum power level for the cooking
surface area used.
▶
Reposition the cookware.
A signal tone sounds. There is an object on the touchscreen display.
1. Remove any objects from the control panel and touchscreen display.
2. Do not place hot cookware on the control panel.
The cooktop responds in an un-
usual manner or cannot be oper-
ated properly.
There is an electronics fault
1. Disconnect the appliance from the power supply.
2. Wait a couple of seconds and reconnect the appliance to the power supply.
3. If the message persists, call Customer Support.
A cooking zone has switched off
automatically.
The electronics have overheated. The corresponding cooking zone has switched
off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
1. Remove the cookware from the control panel.
2. Wait a few seconds.
3. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
All cooking zones have switched
off automatically.
The electronics have overheated. All cooking zones have switched off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
The transfer function cannot be ac-
tivated.
The original cookware has been removed from its posiiton, and a cookware of a dif-
ferent size has been put in its place.
1. Acknowledge the fault code by touching any touch key.
2. Test the transfer function my setting down the original item of cookware.
3. If the issue persists, call Customer Support.
4. You can cook as usual without using the transfer function.
Loading ...
Loading ...
Loading ...