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Troubleshooting Appendix
Getting Support
177 Support through Remote Management
178 Finding the Information You Need for Service
There is a problem with the picture
179 Testing the Picture
I can't hear the sound clearly
181 Testing the Sound
I can't see 3D images clearly.
182 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Read Before Using 3D Viewing Mode
189 3D Precautions
S-Recommendation Disclaimer
192 S Recommendation with Voice Interaction
192 S Recommendation
193 Supported Resolutions for 3D Modes
Supported Resolutions for UHD
Read Before Using Voice, Motion, or Face Recognition
195 Voice, Motion, and Face Recognition Precautions
197 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the WebBrowser
Read Before Playing Photo, Video, or Music Files
202 Photo, Video, and Music File Use Limitations
202 Compatible Storage Devices for File Transfers
203 Supported External Subtitles
203 Supported Internal Subtitles
204 Supported Image Formats and Resolutions
204 Supported Music Formats and Codecs
205 Supported Video Codecs
Read After Installing the TV
207 Picture Sizes and Input Signals
207 Installing an Anti-Theft Lock
208 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
209 IBM
2O9 MAC
210 VESA DMT
Supported Resolutions for Video Signals
211 CEA-861
211 HDMI
License
Glossary
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