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EN
13-Customer service
We recommend our Hoover Customer Service and the use of original spare parts.
If you have a problem with your appliance, please fi rst check section TROUBLESHOOT-
ING.
If you cannot fi nd a solution there, please contact
▶ your local dealer or
▶ the Assistence Area on the Hoover website where you can fi nd information on
Warranties, Accessories and Spare Parts and Contact numbers.
To contact our Service, ensure that you have the following data available.
Each product is identifi ed by a unique code, also called the “serial number”, printed on a
sticker. This can be found inside the door opening.
Model ____________________ Serial No. _____________________
Also check the Warranty Card supplied with the product in case of warranty.
It is always recommended to use original spare parts, that are available at our Authorised
Customer Service Centres.
Warranty
The product is guaranteed under the terms and conditions stated on the certifi cate
included with the product. The certifi cate has to be stored so as to be shown to the
Authorized Customer Service Centre in case of need. You can also check the warranty
conditions on our web site. To obtain assistance, please fi ll in the form on-line or contact
us at the number indicated on the support page of our web site.
The standard manufacturer warranty covers faults caused by electrical or
mechanical faults in the product due to an act or omission of the manufacturer. If a
fault is found to be caused by factors outside the product supplied, miss-use or as a
result of the instructions on use not being followed, a charge may be applied.
The manufacturer declines all responsibility for any printing errors in the booklet included
with this product. Moreover, it also reserves the right to make any changes deemed
useful to its products without changing their essential characteristics.
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