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EN
11-Troubleshooting
Problem Cause Solution
F3
• Temperature sensor error. • Contact the After sales service.
F4
• Heating error
.
• Contact the After sales service.
F7
• Motor error • Contact the After sales service
FA
• Water level sensor error. • Contact the After sales service.
FC0, FC1 or
FC2
• Abnormal communication error. • Contact the After sales service.
FH
• The iot module fails to be confi gured. • Contact the After sales service
to replace the iot module.
E5
• Drainage error. • Water is not fully drained in set time.
Problem Cause Solution
Appliance fails to op-
erate.
• Programme is not yet started. • Check programme and start it.
• Door is not properly closed. • Close the door properly.
• Machine has not been switched on. • Switch the machine on.
• Power failure. • Check power supply.
• Child lock is activated. • Deactivate child lock.
Appliance will not be
fi lled with water.
• No water. • Check water tap.
• Inlet hose is kinked. • Check inlet hose.
• Inlet hose fi lter is blocked. • Unblock inlet hose fi lter.
• Water pressure is less than 0.03 MPa.
• Check water pressure.
• Door is not properly closed. • Close the door properly.
• Water supply failure. • Ensure the water supply.
Appliance is draining
while being fi lled.
• Height of drain hose is below 80 cm.
• Make sure that drain hose is
properly installed.
• Drain hose end could reach into
water.
• Make sure the drain hose is not
in water.
Drainage failure. • Drain hose is blocked. • Unblock drain hose.
• Pump fi lter is blocked. • Clean pump fi lter.
• Drain hose end is higher than 100 cm
above fl oor level.
• Make sure that drain hose is
properly installed.
Strong vibration while
spinning
• Not all transportation bolts have
been removed.
• Appliance has no solid position.
• Machine load is not correct.
• Remove all transportation bolts
.
• Ensure solid ground and a levelled
position
• Check load weight and balance.
Operation stops
before completing
wash cycle
• Appliance displays error code
• Problem due to load pattern.
• Programme performs soaking cycle
• Consider display codes.
• Reduce or adjust load.
• Cancel programme and restart.
Operation stops for
a period of time.
• Appliance displays error code.
• Problem due to load pattern.
• Programme performs soaking cycle.
• Consider display codes.
• Reduce or adjust load.
• Cancel programme and restart.
11.3 Troubleshooting without display code
36
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