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EN
11-Troubleshooting
37
Should the error messages reappear even after the taken measures, switch off the appli-
ance, disconnect the power supply and contact the customer service.
Note: Foam formation
If too much foam is inspected during spin cycle, motor stops and drain pump will be ac-
tivated for 90 seconds. If that elimination of foam fails up to 3 times, programme ends
without spinning.
Problem Cause Solution
Excessive foam fl oats
drum and/or deter-
gent drawer.
• Detergent is not a appropriate. • Check detergent recommen-
dations.
• Excessive use of detergent. • Reduce amount of detergent.
Automatic adjust-
ment of washing time.
• Washing programme duration will
be adjusted.
• This is normal and doesn‘t af-
fect functionality.
Spinning fails. • Unbalance of laundry. • Check machine load and laundry and
run a spinning programme again.
Unsatisfactory wash-
ing result.
• Degree of pollution does not agree
with selected programme.
• Select an other programme.
• Detergent quantitiy was not suf-
fi cient.
• Choose the detergent acc. to
the degree of pollution and acc.
to manufaturer specifi cations.
• Maximum load has been exceeded. • Reduce loading.
• Laundry was unevenly distributed
in the drum.
• Loose the laundry.
Washing powder
residues are on the
laundry.
• Insoluble particles of detergent can
remain as white spots on the laun-
dry.
• Perform extra rinse.
• Try to brush the points from
the dry laundry.
• Choose an other detergent.
Laundry has grey
patches.
• Caused by fats such as oils, creams
or ointments.
• Pretreat the laundry with a
special cleaner.
11.4 In case of power failure
The current programme and its setting will be saved.
When power supply is restored operation will be re-
sumed.
If a power failure cuts an operating wash programme
door opening is mechanically blocked. To get out any
laundry water level should not be seen in the glassy
porthole of the door - Danger of burns! Water level has
to be lowered as described in “Pump fi lter”. Not till then
pull lever (A) beneath service fl ap (Fig. 11-1) until door
is unlocked by a gentle click. Afterwards refi x all parts.
10-1
A
Note: Unlock the door
When the washing machine in a safe state (under the water level below the window
along a certain distance, barrel temperature below 55 °C, the inner barrel did not turn),
may unlock the doors of the machine operation
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