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User Manual - Page 34

For 774373-0030.

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34 - ENGLISH
Symptom Solution
Charging case
doesn’t charge
• Check the case battery level by gently pressing the button on the
front of the case (see page 22). If needed, charge the case with the
supplied USB cable (see page 19).
• Secure both ends of the USB cable.
• If your charging case has been exposed to high or low temperatures,
let the case return to room temperature and then try charging again.
No sound • Press play on your mobile device to make sure the audio track
is playing.
• Place the headphones in the charging case to check the
headphone charging status (see page 25). If needed, charge
the headphones (see page 19).
• Increase the volume on the headphones and mobile device.
• Press the Bluetooth button to hear the connected mobile device.
Make sure you are using the correct device.
• Move your mobile device closer to the headphones (30 ft. or 9 m) and
away from any interference or obstructions.
• Use a dierent music source.
• Connect a dierent mobile device (see page 30).
No sound from one
earbud
Place both earbuds in the charging case until they magnetically snap into
place, and the charging indicators blinks white. Then, remove earbuds.
Poor sound quality • Make sure that both headphones fit securely in your ear (see
page 17).
• Use a dierent music source.
• Try connecting another mobile device (see page 30).
• Move your mobile device closer to the headphones (30 ft. or 9 m) and
away from any interference or obstructions.
• Clear any debris or wax buildup from the earbuds and
headphone nozzles.
• Make sure your headphones are connected over the correct Bluetooth
profile: Stereo A2DP. Check your device's Bluetooth/audio settings
menu to make sure the correct profile is selected.
StayHear
+ Sport
tips falling o
Securely attach the tips to the earbuds (see page 18).
Find your lost
earbuds
Use the Bose® Connect app to help locate your lost earbuds.
Note: The Find My Buds setting must be enabled in the Bose Connect
app before the earbuds are lost.
TROUBLESHOOTING
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