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ENGLISH - 33
TROUBLESHOOTING
Common solutions
If you experience problems with your headphones or charging case:
• Check the state of the status indicators (see page 23).
• Charge the battery (see page 19).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 30).
If you could not resolve your issue, see the table below to identify symptoms
and solutions to common problems. If you are unable to resolve your issue,
contact Bose customer service.
Visit: global.Bose.com/Support/SSF
Symptom Solution
Headphones don’t
power on
• Place the headphones in the charging case to initiate charging.
• Make sure the headphones are not in standby mode.
To wake the headphones, press the Bluetooth button on the left
earbud and press any button on the right earbud.
Headphones don’t
connect with mobile
device
• Make sure your mobile device supports Bluetooth technology.
• On your mobile device:
– Turn the Bluetooth feature o and then on.
– Delete your Bose
SoundSport® Free wireless headphones from the
Bluetooth list on your mobile device. Connect again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Connect a dierent mobile device (see page 30).
• Visit global.Bose.com/Support/SSF to see how-to videos.
• Clear the headphone pairing list (see page 31) and connect again.
Headphones don’t
charge
• Make sure the headphones are properly placed in the charging case
(see page 19).
• Make sure the charging case battery is not depleted (see page 24).
• Make sure there is no dirt or debris covering the charging conductors
within the case or on the earbuds.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try
charging again.
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