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Customer Service
For tutorial videos, FAQs, manuals, and more information,
please visit: http://support.eufylife.com.
Contact Us
(US) +1 (800) 988 7973 Mon-Fri 6:15 - 17:00 (PT);
Sat-Sun 6:30-16:30 (PT)
(UK) +44 (0) 1604 936200 Mon-Sun 6:00 - 17:00;
Sat-Sun 6:00-14:00
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 - 16:00
(日本) 03 4455 7823 月-金 9:00 - 17:00
www.eufylife.com
For more support phone numbers, please visit:
http://support.eufylife.com/s/phonecontactus
Or scan the QR code below:
Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong
Voice Prompt Cause and Solution
Error S1: Battery Error. Refer
to Owner's Manual or App
for help
- Open the battery compartment and check whether
the battery is connected and restart the device.
- Battery Temperature may be too high or low; wait
until the battery falls to normal temperatures before
using (0 ° - 40 ° C / 32 ° F - 104 ° F)
- If the issue persists, contact customer support for
help.
Error S2: Wheel Module
Error. Refer to Owner's
Manual or App for help
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device.
- If the issue persists, contact customer support for
help.
Error S4: Suction Fan Error.
Refer to Owner's Manual or
App for help
- Check whether the fan blades are stuck in an
unknown object before restarting the device.
- Clean the dust collector and filter before restarting
the device.
- If the issue persists, contact customer support for
help.
Error S5: Rolling Brush Error.
Refer to Owner's Manual or
App for help
- Remove and clean the roller brush, roller brush
connection, roller brush cover and suction inlet before
restarting the device.
- If the issue persists, contact customer support for
help.
Specifications
Input 24 V 1 A
Battery Voltage 14.4 V
Power Consumption 60 W
Battery Type
14.4 V
Li-ion 5,200 mAh (Typical)
Dust Collector Capacity
400 mL
Water Tank Capacity
250 mL
Cleaning Time Max. 150 mins
Charging Time 240 - 300 mins
Input 24 V 1 A
Output 24 V
1 A
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