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Troubleshooting
I can’t pair the watch with a
phone.
Q1
I’ve never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
https://world.casio.com/os_mobile/wat/
Did you install BABY-G Connected on
your phone?
BABY-G Connected needs to be installed
on your phone in order to connect with the
watch.
l
A
Install the app on your phone.
Are your phone’s Bluetooth settings
configured correctly?
Configure the phone’s Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
●
“Settings”
n
“Bluetooth”
n
On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart
disabled to use BABY-G Connected. For
details about setting procedures, see your
phone documentation.
On the Home Screen, tap: “Menu”
n
“Settings”
n
“Bluetooth”
n
“Menu”
n
“BT Smart settings”
n
“Disable”.
I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is BABY-G Connected running?
The watch cannot re-connect with the
phone unless BABY-G Connected is
running on the phone. On the phone
Home Screen, tap the “BABY-G
Connected” icon.
Next, on the watch, hold down the MODE
button (C) for at least two seconds to enter
the Timekeeping Mode. After that, hold
down the CONNECT button (D) for at
least two seconds to establish a
connection between the watch and
phone.
Have you tried turning your phone off and
then back on again?
Turn the phone off and then back on
again. On the Home Screen, tap the
“BABY-G Connected” icon.
Next, on the watch, hold down the MODE
button (C) for at least two seconds to enter
the Timekeeping Mode. After that, hold
down the CONNECT button (D) for at
least two seconds to establish a
connection between the watch and
phone.
Is a stopwatch or timer operation being
performed?
The watch cannot connect with a phone
while a stopwatch measurement or timer
operation is in progress. Wait until the
stopwatch or timer operation is complete
before connecting with the phone.
Q2
I can’t connect while my phone is in
the Airplane Mode.
After exiting the phone’s Airplane Mode, go to
its Home Screen and tap the “BABY-G
Connected” icon.
Next, on the watch, hold down the MODE
button (C) for at least two seconds to enter the
Timekeeping Mode. After that, hold down the
CONNECT button (D) for at least two seconds
to establish a connection between the watch
and phone.
Q3
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On the phone, change the Bluetooth setting
from disabled to enabled, and then go to the
Home Screen and tap the “BABY-G
Connected” icon.
Next, on the watch, hold down the MODE
button (C) for at least two seconds to enter the
Timekeeping Mode. After that, hold down the
CONNECT button (D) for at least two seconds
to establish a connection between the watch
and phone.
Q4
I can’t connect after turning off the
phone.
Turn on the phone. On the Home Screen, tap
the “BABY-G Connected” icon.
Next, on the watch, hold down the MODE
button (C) for at least two seconds to enter the
Timekeeping Mode. After that, hold down the
CONNECT button (D) for at least two seconds
to establish a connection between the watch
and phone.
Operation Guide 5556
22
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