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13.3.2 Update Info
The Update Info section displays a detailed list of the product's software update history,
including the product serial number, software version or name, and the update time.
13.3.3 Service Info
The Service Info section displays a detailed record list of the device's service history
information. Every time the device has been sent back to Autel for repair, the device's
serial number and the detailed repair information, such as the fault type, changed
components, or system reinstallation will be recorded and updated to the associated
online product account that will be synchronized to the Service Info section.
13.4 Complaint
The Complaint screen allows you to establish a new complaint case, as well as to view
historical complaint records.
13.4.1 Screen Layout
Figure 13-2 Sample Complaint Screen
Complaint List
The complaint list normally displays all the complaint records and their status by
default. The summary information for each complaint item includes the Subject
Name, Ticket ID, User's Account ID, Date, and the Case Status.
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