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APPENDIX ➤ Troubleshooting En 65
Remote control
Cannot make a Bluetooth connection.
Receiving/transmitting “Bluetooth” is set to “Off”. Set it to “On”. 57
Another Bluetooth device is connected. The unit cannot make multiple Bluetooth connections. Terminate current
Bluetooth connection, and make connection for the desired device.
28
More than 20 devices are paired and the oldest pairing information is
deleted.
Perform pairing again. The unit can be paired with up to 20 Bluetooth
devices for receiving and transmitting audio. If a new device is successfully
paired with the unit after 20 other devices have already been paired, the
device with the earliest connecting date will have been unpaired to make
room for the new device.
27
Transmitting Attempted to establish a connection during playback with AirPlay. Terminate AirPlay playback and try again to establish a connection. 30
No sound is produced or the sound is intermittent during playback.
Receiving/transmitting The Bluetooth connection of the unit with the device is disconnected. Perform Bluetooth connection operations again. 28
The unit and device are too far apart. Move the Bluetooth device so that it is less than 10 m (33 ft) from this unit. 27, 29
There is a device (microwave oven, wireless LAN, etc.) outputs signals in
the 2.4 GHz frequency band nearby.
Move this unit away from the device that is emitting radio frequency signals.
–
The device’s Bluetooth function is off. Enable the Bluetooth function of the device. –
The device’s volume is set to minimum. Turn up the volume level on the device. –
Receiving The device is not set to send Bluetooth audio signals to the unit. Check that the Bluetoot h function of the device is set properly. –
Playback on the device has not been performed. Perform playback on the device. –
Transmitting Transmitted audio does not play. Play audio from the device selected with the input selector key. 30
Problem Cause Remedy See page
The remote control does not work
and/or function properly.
The wrong distance or angle. The remote control functions within a maximum range of 6 m (20 ft) and no
more than 30 degrees off-axis from the front panel.
4
Direct sunlight or lighting (from an inverter type of fluorescent lamp, etc.) is
striking the remote control sensor of this unit.
Reposition this unit.
–
The batteries are weak. Replace all batteries. 4
The TV cannot be operated
using the TV Remote
Repeater function.
The TV Remote Repeater function is disabled. Enable the TV Remote Repeater function. 58
A remote control using technology other than infrared is used (this unit may
not support some infrared remote controls).
The TV Remote Repeater function cannot be used. Move the unit so that it
does not block the remote control sensor on the TV, and use the TV’s remote
control to operate the TV.
–
The unit and TV are too close together or too far apart. Move the unit away from the TV more than 5 cm (2"). 12
The unit’s power cable is unplugged. Plug in the power cable. 17
There is an object, such as a power cable, between the unit and TV. Remove the obstacle. –
Problem Cause Remedy See page
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