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APPENDIX ➤ Troubleshooting En 63
No sound. Incorrect input or output cable connections. Connect the cable properly. 16
No appropriate input source has been selected. Select an appropriate input source with the input selector keys. 22
The volume is turned down. Turn up the volume. 22
The sound is muted. Press the MUTE or VOLUME (+/–) key to resume audio output and adjust
the volume level.
22
There is input signal cannot be played back by this unit. Play a source whose signals can be reproduced by this unit. Change the
system settings of the source device.
72
“HDMI Audio Out” is set to “TV”. Set to “AMP”. 51
“HDMI Control” is set to “Off”. When connecting ARC (Audio Return Channel) supported TV and this unit
using an HDMI cable only, set “HDMI Control” to “On”.
51
To use this unit with “HDMI Control” set to “Off”, connect the TV’s audio
output jack to this unit’s TV (digital optical) jack via the optical cable.
15
Sound from an HDMI control-enabled TV is set for output from the TV’s
built-in speakers.
Use the TV’s HDMI settings to set audio output to any option other than the
TV’s built-in speakers.
–
No sound or too small sound from
a specific channel.
The output level of the channel is muted. Raise the output level of the channel. 24, 50
Position is not properly specified. Specify position in accordance with the unit’s installation position. 19
The source is played in stereo playback mode. Switch to surround playback mode. 23
Surround sound effects are
insubstantial.
When connecting this unit with playback device and TV digitally, the output
setting of the playback device and TV is not valid.
Refer to the manual supplied with your device and check the setting.
–
The playback device is set for constant output from 2 channels (PCM, etc.). Change the playback device’s audio output setting. –
Position is not properly specified. Specify position in accordance with the unit’s installation position. 19
There is no wall in the path of the sound beam. Place the sound reflection board in the path of the sound beam. 68
No sound is coming from the
subwoofer.
The volume of the subwoofer is low. Increase the volume of the subwoofer with the SUBWOOFER + key.
22
The volume of low (bass) tones
from the subwoofer is low.
The volume of the subwoofer is low. Increase the volume of the subwoofer with the SUBWOOFER + key. 22
Content from an input source with a limited support for low tones is playing. Play content from an input source with broader support for low tones to see
if volume is still low.
–
Problem Cause Remedy See page
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