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Limited Warranty
UNITED STATES AND CANADA
By using this VIZIO product, you accept all VIZIO Terms and Conditions,
including all the Terms of Warranty, BINDING ARBITRATION AGREEMENT
(for U.S. Residents Only), and Class Action Waiver.Ifyoudonotagreetothe
termsofthiswarranty,donotusetheVIZIOproductand,withinthirty(30)days
ofthedateofpurchase,returnitforarefundtotheauthorizedretailerwhere
youpurchasedit.
If you live in the U.S., you have the right to opt out of the
Arbitration Agreement and Class Action Waiver within 60 calendar days of
your purchase. Pleaserefertothefullsection"BindingArbitrationAgreement;
ClassActionWaiver"belowformoredetailsandinstructionsforoptout.Full
TermsandConditionsmaybeviewedatv
izio.com/en/terms/termsofservice.
How Long This Warranty Lasts
Fornoncommercialuse,VIZIOwarrantstheproductonthetermssetforth
belowforone(1)yearfromthedateoforiginalpurchase.Forcommercialuse,
VIZIOwarrantsthisproductonthetermssetforthbelowforninety(90)days
fromthedateoforiginalpurchase.
What This Warranty Covers
VIZIOwarrantstheproductagainstdefectsinmaterialsandworkmanship
whentheproductisusednormallyinaccordancewithVIZIOsuserguidesand
manuals.
Exceptwhererestrictedbylaw,thiswarrantyappliesonlytotheoriginal
purchaserofanewproduct.Thepurchasemusthavebeenmadefroman
authorizedretailerintheUnitedStates(includingPuertoRico)orCanada.The
productmustalsobelocatedinthecountrywhereitwaspurchasedatthetime
ofwarrantyservice.
Zero Bright Pixel Defect Guarantee (Displays Only)
Yourproductmayqualifyforawarrantyagainst“zerobrightpixel”defectsfor
thedurationofthewarrantyonselectnewproductpurchases.Todetermineif
thisguaranteeappliestoyourproduct,refertothemodel’sproductinformation
pageat
www.vizio.com,lookforthe“zerobrightpixel”guaranteeonthe
box,orcontactVIZIOTechnicalSupportattheemailaddressortelephone
numberbelow.
How to Get Service
Beforeobtainingwarrantyservice,youmayvisitwww.vizio.comforadditional
helpandtroubleshooting.Toobtainwarrantyservice,contactVIZIOCustomer
Supportbygoingto
support.vizio.comandselectingContact Us.
Your Obligations Before Service
YoumustobtainpreauthorizationbeforesendingyourproducttoaVIZIO
servicecenter. Youmayberequiredtosupplyapurchasereceipt(orcopy)to
showthattheproductiswithinthewarrantyperiod.Whenyoureturnaproduct
toaVIZIOservicecenter,youmustshiptheproductinitsoriginalpackagingor
inpackagingthataordsanequaldegreeofprotection.VIZIOTechnicalSupport
willprovideinstructionsforpackingandshippingtheproducttotheVIZIO
servicecenter.ALL USER DATA AND DOWNLOADED APPLICATIONS STORED
ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME INHOME AND
ALLSHIPINWARRANTYSERVICE.Ifthisoccurs,yourproductwillberestored
toitsoriginalstate.Youwillberesponsibleforrestoringallapplicableuserdata
anddownloadedapplications.Recoveryandreinstallationofuserdataand
downloadedapplicationsisnotcoveredunderthiswarranty.Inordertoprotect
yourpersonalinformation,VIZIOrecommendsthatyoualwaysclearallpersonal
informationfromtheproductbeforeitisserviced,regardlessoftheservicer.
VIZIO’s Responsibilities
IfVIZIOdeterminesthataproductiscoveredbythiswarranty,VIZIOwill(atits
option)repairorreplaceit,orrefundthepurchasepricetoyou.Therewillbeno
chargeforpartsorlaborduringthewarrantyperiod.Replacementpartsmaybe
neworrecertiedatVIZIO’soptionandsolediscretion.Replacementpartsand
VIZIO’slaborarewarrantedfortheremainingportionoftheoriginalwarrantyor
forninety(90)daysfromwarrantyservice,whicheverislonger.
Types of Service
TVsthatare32inchesorlargerwillusuallybeservicedinhome.Inhome
servicerequirescompleteandeasyaccesstotheproductanddoesnotinclude
deinstallationorreinstallationoftheproduct.Inhomeserviceissubjectto
availability.VIZIOwillprovideotherserviceoptionswheninhomeserviceis
notavailable.AllotherVIZIOproductsmustbesenttoaVIZIOservicecenterto
obtainwarrantyservice.VIZIOisnotresponsiblefortransportationcoststothe
servicecenter,butVIZIOwillcoverreturnshippingtothecustomer.
What This Warranty Does Not Cover
Thiswarrantydoesnotcover:(a)cosmeticdamage;(b)normalwearand
tear;(c)improperoperation;(d)impropervoltagesupplyorpowersurges;
(e)signalissues;(f)damagefromshipping;(g)actsofGod;(h)customer
misuse,modicationsoradjustments;(i)installation,setup,orrepairs
attemptedbyanyoneotherthanbyaVIZIOauthorizedservicecenter;(j)
productswithunreadableorremovedserialnumbers;(k)productsrequiring
routinemaintenance;or(l)productssoldASIS”, CLEARANCE”, “FACTORY
RECERTIFIED,orbyanonauthorizedreseller.
What to Do If You Are Not Satised With Service
IfyoufeelVIZIOhasnotmetitsobligationsunderthiswarranty,youmay
attempttoresolvetheissueinformallywithVIZIO.Ifyouareunabletoresolve
theissueinformallyandwishtoleaformalclaimagainstVIZIO,andifyouarea
residentoftheUnitedStates,youmustsubmityourclaimtobindingarbitration
accordingtotheproceduresdescribedbelow,unlessanexceptionapplies.
Submittingaclaimtobindingarbitrationmeansthatyoudonothavetheright
tohaveyourclaimheardbyajudgeorjury.Insteadyourclaimwillbeheardbya
neutralarbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS
COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY
OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S
SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED
BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH
ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES. Youmaylearnmore
abouttheAmericanArbitrationAssociationanditsrulesforarbitrationby
visitingwww.adr.org.Sincethiswarrantyconcernsatransactionininterstateor
internationalcommerce,theFederalArbitrationActwillapply.
Thelingfeestobeginandcarryoutarbitrationwillbesharedbetweenyouand
VIZIO,butinnoeventwillyourfeeseverexceedtheamountallowablebythe
AmericanArbitrationAssociation,atwhichpointVIZIOwillcoveralladditional
administrativefeesandexpenses.VIZIOwaivesitsrighttorecoverattorneys’
feesinconnectionwithanyarbitrationunderthiswarranty.Ifyouarethe
prevailingpartyinanarbitrationtowhichtheSupplementaryProceduresfor
ConsumerRelatedDisputesapplies,thenyouareentitledtorecoverattorneys’
feesasthearbitratormaydetermine.
Thedisputewillbegovernedbythelawsofthestateorterritoryinwhich
youresidedatthetimeofyourpurchase(ifintheUnitedStates). Theplace
ofarbitrationwillbeIrvine,California,oryourcountyofresidence(ifinthe
UnitedStates). Thearbitratorwillhavenoauthoritytoawardpunitiveorother
damagesnotmeasuredbytheprevailingparty’sactualdamages,except
asmayberequiredbystatute.Thearbitratorwillnotawardconsequential
damages,andanyawardwillbelimitedtomonetarydamagesandwillinclude
noequitablerelief,injunction,ordirectiontoanypartyotherthanthedirection
topayamonetaryamount. Judgmentontheawardrenderedbythearbitrator
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