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44
Limited Warranty
UNITED STATES AND CANADA
By using this VIZIO product, you accept all VIZIO Terms and Conditions,
including all the Terms of Warranty, BINDING ARBITRATION AGREEMENT
(for U.S. Residents Only), and Class Action Waiver.Ifyoudonotagreetothe
termsofthiswarranty,donotusetheVIZIOproductand,withinthirty(30)days
ofthedateofpurchase,returnitforarefundtotheauthorizedretailerwhere
youpurchasedit.
If you live in the U.S., you have the right to opt out of the
Arbitration Agreement and Class Action Waiver within 60 calendar days of
your purchase. Pleaserefertothefullsection"BindingArbitrationAgreement;
ClassActionWaiver"belowformoredetailsandinstructionsforoptout.Full
TermsandConditionsmaybeviewedatv
izio.com/en/terms/termsofservice.
How Long This Warranty Lasts
Fornoncommercialuse,VIZIOwarrantstheproductonthetermssetforth
belowforone(1)yearfromthedateoforiginalpurchase.Forcommercialuse,
VIZIOwarrantsthisproductonthetermssetforthbelowforninety(90)days
fromthedateoforiginalpurchase.
What This Warranty Covers
VIZIOwarrantstheproductagainstdefectsinmaterialsandworkmanship
whentheproductisusednormallyinaccordancewithVIZIO’suserguidesand
manuals.
Exceptwhererestrictedbylaw,thiswarrantyappliesonlytotheoriginal
purchaserofanewproduct.Thepurchasemusthavebeenmadefroman
authorizedretailerintheUnitedStates(includingPuertoRico)orCanada.The
productmustalsobelocatedinthecountrywhereitwaspurchasedatthetime
ofwarrantyservice.
Zero Bright Pixel Defect Guarantee (Displays Only)
Yourproductmayqualifyforawarrantyagainst“zerobrightpixel”defectsfor
thedurationofthewarrantyonselectnewproductpurchases.Todetermineif
thisguaranteeappliestoyourproduct,refertothemodel’sproductinformation
pageat
www.vizio.com,lookforthe“zerobrightpixel”guaranteeonthe
box,orcontactVIZIOTechnicalSupportattheemailaddressortelephone
numberbelow.
How to Get Service
Beforeobtainingwarrantyservice,youmayvisitwww.vizio.comforadditional
helpandtroubleshooting.Toobtainwarrantyservice,contactVIZIOCustomer
Supportbygoingto
support.vizio.comandselectingContact Us.
Your Obligations Before Service
YoumustobtainpreauthorizationbeforesendingyourproducttoaVIZIO
servicecenter. Youmayberequiredtosupplyapurchasereceipt(orcopy)to
showthattheproductiswithinthewarrantyperiod.Whenyoureturnaproduct
toaVIZIOservicecenter,youmustshiptheproductinitsoriginalpackagingor
inpackagingthataordsanequaldegreeofprotection.VIZIOTechnicalSupport
willprovideinstructionsforpackingandshippingtheproducttotheVIZIO
servicecenter.ALL USER DATA AND DOWNLOADED APPLICATIONS STORED
ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME INHOME AND
ALLSHIPINWARRANTYSERVICE.Ifthisoccurs,yourproductwillberestored
toitsoriginalstate.Youwillberesponsibleforrestoringallapplicableuserdata
anddownloadedapplications.Recoveryandreinstallationofuserdataand
downloadedapplicationsisnotcoveredunderthiswarranty.Inordertoprotect
yourpersonalinformation,VIZIOrecommendsthatyoualwaysclearallpersonal
informationfromtheproductbeforeitisserviced,regardlessoftheservicer.
VIZIO’s Responsibilities
IfVIZIOdeterminesthataproductiscoveredbythiswarranty,VIZIOwill(atits
option)repairorreplaceit,orrefundthepurchasepricetoyou.Therewillbeno
chargeforpartsorlaborduringthewarrantyperiod.Replacementpartsmaybe
neworrecertiedatVIZIO’soptionandsolediscretion.Replacementpartsand
VIZIO’slaborarewarrantedfortheremainingportionoftheoriginalwarrantyor
forninety(90)daysfromwarrantyservice,whicheverislonger.
Types of Service
TVsthatare32inchesorlargerwillusuallybeservicedinhome.Inhome
servicerequirescompleteandeasyaccesstotheproductanddoesnotinclude
deinstallationorreinstallationoftheproduct.Inhomeserviceissubjectto
availability.VIZIOwillprovideotherserviceoptionswheninhomeserviceis
notavailable.AllotherVIZIOproductsmustbesenttoaVIZIOservicecenterto
obtainwarrantyservice.VIZIOisnotresponsiblefortransportationcoststothe
servicecenter,butVIZIOwillcoverreturnshippingtothecustomer.
What This Warranty Does Not Cover
Thiswarrantydoesnotcover:(a)cosmeticdamage;(b)normalwearand
tear;(c)improperoperation;(d)impropervoltagesupplyorpowersurges;
(e)signalissues;(f)damagefromshipping;(g)actsofGod;(h)customer
misuse,modicationsoradjustments;(i)installation,setup,orrepairs
attemptedbyanyoneotherthanbyaVIZIOauthorizedservicecenter;(j)
productswithunreadableorremovedserialnumbers;(k)productsrequiring
routinemaintenance;or(l)productssold“ASIS”, “CLEARANCE”, “FACTORY
RECERTIFIED”,orbyanonauthorizedreseller.
What to Do If You Are Not Satised With Service
IfyoufeelVIZIOhasnotmetitsobligationsunderthiswarranty,youmay
attempttoresolvetheissueinformallywithVIZIO.Ifyouareunabletoresolve
theissueinformallyandwishtoleaformalclaimagainstVIZIO,andifyouarea
residentoftheUnitedStates,youmustsubmityourclaimtobindingarbitration
accordingtotheproceduresdescribedbelow,unlessanexceptionapplies.
Submittingaclaimtobindingarbitrationmeansthatyoudonothavetheright
tohaveyourclaimheardbyajudgeorjury.Insteadyourclaimwillbeheardbya
neutralarbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS
COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY
OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S
SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED
BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH
ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES. Youmaylearnmore
abouttheAmericanArbitrationAssociationanditsrulesforarbitrationby
visitingwww.adr.org.Sincethiswarrantyconcernsatransactionininterstateor
internationalcommerce,theFederalArbitrationActwillapply.
Thelingfeestobeginandcarryoutarbitrationwillbesharedbetweenyouand
VIZIO,butinnoeventwillyourfeeseverexceedtheamountallowablebythe
AmericanArbitrationAssociation,atwhichpointVIZIOwillcoveralladditional
administrativefeesandexpenses.VIZIOwaivesitsrighttorecoverattorneys’
feesinconnectionwithanyarbitrationunderthiswarranty.Ifyouarethe
prevailingpartyinanarbitrationtowhichtheSupplementaryProceduresfor
ConsumerRelatedDisputesapplies,thenyouareentitledtorecoverattorneys’
feesasthearbitratormaydetermine.
Thedisputewillbegovernedbythelawsofthestateorterritoryinwhich
youresidedatthetimeofyourpurchase(ifintheUnitedStates). Theplace
ofarbitrationwillbeIrvine,California,oryourcountyofresidence(ifinthe
UnitedStates). Thearbitratorwillhavenoauthoritytoawardpunitiveorother
damagesnotmeasuredbytheprevailingparty’sactualdamages,except
asmayberequiredbystatute.Thearbitratorwillnotawardconsequential
damages,andanyawardwillbelimitedtomonetarydamagesandwillinclude
noequitablerelief,injunction,ordirectiontoanypartyotherthanthedirection
topayamonetaryamount. Judgmentontheawardrenderedbythearbitrator
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