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Help Topics
The remote is not responding.
Make sure the batteries are properly inserted matching the -and+symbols.
• Replacethebatterieswithfreshones.
The TV displays “No Signal.
• LookbehindyourTVtoseewhereyourdeviceisconnected.Therewillbeaname
nexttotheportyouareusing.
Makesureyourdeviceispoweredon.
PresstheINPUTbuttonontheTVremotecontrolandchoosetheportyour
deviceisconnectedtoo.
• IfyouareusingcableTVorantennaconnecteddirectlytotheTV,scanfor
channels.See
Scanning for TV Channels on page 21
.
There is no power..
• EnsurethepowercableissecurelyattachedtotheTVandoutlet.(Somemodels
donothaveadetachablepowercable).
• EnsuretheoutlettheTVisconnectedtoisworking.Youmaywanttoconnect
anotherdevicetotheoutlettoensurethedevicesarereceivingpower.
• PressthePower/StandbybuttonontheremoteoronthebottomoftheTVto
turntheTVon.
The power is on, but there is no image on the screen.
• Ensurealldevicesareconnectedsecurelyandcorrectly.Seeyourdevice’suser
manualfordetails.
• EnsureyourTVispoweringon.WhenyourTVpowerson,alightontheremote
sensorwillturnon.See
Front Panel on page 7
.
• PresstheMENUkeyonyourremotecontrol.Ifyoucanseethemenu,tryto
adjustBrightness,Contrast,orBacklight.See
Adjusting the Picture Settings on
page 13
.
• PresstheINPUTbuttonontheremotetoselectadifferentinputsource.
The sound is at or dialog is not audible.
• TurnoffVolumeLeveling.See
Adjusting the Audio Settings on page 19.
Where do I nd information on the accessibility features of this product
and other VIZIO products?
Please visit vizio.com/accessibility,
Email us at: Accessibility@vizio.com, or
Give us a call at 1-877-698-4746.
How do I stream apps like Netix to my VIZIO SmartCast TV?
• PopularappsarelocatedontheSmartCastHomescreen,soyoucansimply
navigatetotheapprowonyourSmartCastTVtostartstreaming.
• YoucanalsouseAppleAirPlay2orChromecastbuiltin
tostreamcontentfrom
yourdevicedirectlytoyourSmartCastTV.Formoreinformation,
pleasevisit
:
VIZIO.com/Apple
VIZIO.com/Google
The colors on the TV don’t look right.
• AdjusttheColorandTintsettingsinthePicturemenu.See
Adjusting the
Picture Settings on page 13.
• Selectapresetpicturemode.VIZIOrecommendsselectingCalibrated.
• Checkallcablestoensuretheyaresecurelyattached.
The image quality is not good.
• Imagequalitycanverydependingonpersonalpreferenceandenvironmental
factorslikehowmuchlightisinaroom.YourTVincludesavarietyofpicture
settingsandpresetpicturemodesthatcanbeadjustedtocalibratethisTVto
yourpreference.See
Adjusting the Picture Settings on page 13.
• Imagequalitycanvarydependingonwhatprogramyouarewatching,and
whatdeviceorappyouareusingtowatchit.Forthebestpicturequality,
VIZIOrecommendswatchingHDorUHDcontent.Youcancontactyourdevice
manufacturerorappproviderformoreinformationabouttheirvideoplayback
quality.
• Forthebestimagequality,viewhighdefinitionprogramsusingdigitalsources.
ConnectyourdeviceswithHDMIcables.
• Ifyouareusinganantenna,thesignalstrengthofthechannelmaybelow.
EnsureyourantennaisconnectedsecurelytotheTVandmovetheantenna
aroundtheroomorclosetoawindowforthebestsignal.
The picture is distorted.
• MovetheTVawayfromelectricalappliances,cars,andfluorescentlights.
• Ensureallcablesaresecurelyattached.
The TV image does not cover the entire screen.
• IfyouareusingTV,AV,orComponentwith480iinput,gotoMenu > Picture >
Picture Aspect to adjust the Aspect Ratio.
The TV has pixels (dots) that are always dark.
• YourHDTVisprecisionmanufacturedusinganextremelyhighlevelof
technology.However,sometimespixelsmaynotdisplaycorrectly.Thesetypes
ofoccurrencesareinherenttothistypeofproductanddonotconstitutea
defectiveproduct.
The buttons on the remote aren’t working.
• Ensureyouareonlypressingonebuttonatatime.
• PointtheremotedirectlyattheTVwhenpressingabutton.
• Replacetheremotebatterieswithnewones.See
Replacing the Batteries on
page 10
.
• RemoveanyobstaclesthatmaybeblockingtheremotesensorontheTV.
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