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37
SOLVING PROBLEMS
SOLVING PROBLEMS
Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service.
It may be possible to avoid a call by fixing the problem
yourself – and so continue cooking.
• For cooking problems refer to page 25.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or replacement parts please:
• Tell us the 1. Model 2. Model Number & 3. Serial
Number shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the Customer
Care Centre on: 13 13 49 (Australia – Centre is open 8.00am
– 5.00pm Monday – Friday Eastern Standard Time) or
+649 573 2384 (New Zealand – Centre is open 8.00am
– 5.00pm Monday – Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
PROBLEM POSSIBLE CAUSE
Oven or grill
not working:
• Time of day not set.
• Power not turned on.
• Controls are incorrectly set.
• Household fuse has blown or
power supply is off.
• Child-proof oven lock activated.
(Refer to operating instructions)
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven light
not working:
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not
heating enough:
• Foil or trays on bottom of oven.
Oven not working: • Timer is in “AUTO” mode. (Refer to
timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Timer flashing
on display:
• Power failure or interruption.
NOTE: Reset time of day and any cooking
functions you were using. (Refer to TIMER
operating instructions)
Unit smoking when
first used:
• Protective oils being removed.
Condensation
building up:
• Reduce amount of water used in cooking.
(Some condensation is normal)
Door cannot
be replaced
after removal:
• Stirrup not engaged properly.
Pyrolytic cycle not
working:
• All accessories must be removed from
the oven
NOTE: Only authorised personnel should carry out
servicing.
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