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88FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
• Internet router model.
• List of other devices connected directly to your router.
• The last time and place that your SmartHub connected to the Internet.
Reset the SmartHub to factory settings
Performing a factory reset returns your SmartHub to the default settings. It also removes the
serial number from your Arlo account.
To reset the SmartHub:
1. Use a straightened paper clip to press and hold the Reset button on the back of the
SmartHub for about 10 seconds.
When the SmartHub reset completes, the LEDs on the front of the SmartHub blink amber.
When the LEDs stop blinking amber, your SmartHub reboots. The SmartHub is removed
from your Arlo account.
2. To add the SmartHub and set it up, wait for the LED on the front to light solid blue and
then open the Arlo app.
3. Tap New to Arlo?.
4. Follow the setup instructions.
If your Arlo cameras were paired to the SmartHub, you might need to pair the cameras to
the SmartHub again.
Reset a Base Station to factory settings
Performing a factory reset returns your base station to the default settings. It also removes the
serial number from your Arlo account.
To reset a base station:
1. Use a straightened paper clip to press and hold the Reset button for about 10 seconds.
Base station VMB4000
Base station VMB4500
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