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11. FAQs and Troubleshooting
FAQs
Does Arlo Ultra support 4K resolution output?
Yes. Your Arlo Ultra can output 3840x2160 resolution at 16x9 aspect ratio. For more
information, see Chapter 4. Ultra Image Quality Features on page 38
What is High Dynamic Range (HDR)?
HDR solves the problem with over- or under-exposed images of scenes with both bright and
dark areas in the same picture. Arlo Ultra automatically determines when to use HDR. HDR is
optimized for outdoor environments.
Is Arlo Ultra backward compatible with my existing Arlo System?
Yes. Arlo Ultra can connect to an Arlo base station, as well as existing outdoor security mounts.
It isn’t backward compatible with previous Arlo batteries or previous Arlo charging cables.
Can I use Arlo Ultra indoors and outdoors?
Yes. Arlo Ultra is outdoor weather-resistant. It is wire-free and doesn’t require continuous
power. With an additional, outdoor charging cable, you can use Arlo Ultra outdoors.
Note: When you eject and expose the inside compartment of the camera, it’s no longer
weather-resistant.
What is the Auto Zoom and Track feature?
When Arlo Ultra detects motion, it automatically zooms in and tracks the motion for you.
This tracking shows up as curated clips that are stored in the cloud for your easy access and
playback. The curated clips in the cloud are 1080p resolution.
What is the minimum upload bandwidth speed required?
Arlo recommends an average upload bandwidth speed of 3 Mbps per Ultra camera.
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