Arlo VMC5040B-200NAS User Manual

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81FAQs and Troubleshooting

Ultra Series 4K UHD Wire-Free Security Camera System

User Manual

You can set up multiple trusted devices, phone numbers, and emails to verify your logins.

Check your other devices for a verication option. Aer you conrm the log in, check your

two-step verication settings to conrm that they are correct.

• If possible, conrm that your two-step verication settings are correct.

If you can access your Arlo account, conrm that your two-step verication methods

are set correctly. Your trusted devices in the Arlo app don’t have to share a name with

the actual device, so make sure that the device listed in the Arlo app is correct. We also

recommend that you set up more than one device for two-step verication, in case you

lose access to one of your devices. <x-ref>

Enable Arlo Push notifications

If you didn’t receive a push notication, ensure that Arlo push notications are enabled on

your mobile device.

• To enable push notications on iOS, open the Settings app, then tap Notications > Arlo >

Allow Notications. Enable all alert options, sounds, and badges.

• To enable push notications on Android, open the Settings app, then tap Apps &

notications > Notications. Select the Arlo app (if you don’t see the Arlo app, scroll down

and tap See all), then tap Advanced. Enable all notications and notication settings.

Check your SMS settings

If you didn’t receive an SMS text message with a verication code, check your phone number

and make sure that SMS message an notifcations are enabled.

I you changed your phone number, your verication codes are still sent to your old phone

number unless you change the phone number in the Arlo app. <x-ref>

To make sure SMS text messages and notications are enabled:

• Turn o Do Not Disturb mode on your device to make sure that you’re alerted when you

receive a text message. For help conguring Do Not Disturb settings on iOS, visit

https://support.apple.com/en-us/HT204321. For help conguring Do Not Disturb settings

on Android, visit https://support.google.com/android/answer/9069335.

• Check your phone and phone carrier settings to ensure that you can send and receive text

messages.

Check your email settings

Check your email’s spam folder. Your email settings might lter Arlo messages into your spam

folder. If Arlo messages are ltered into your spam folder, adjust your email settings

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Arlo VMC5040B-200NAS Ultra 2 Spotlight Camera - Add-on - Wireless Security, 4K Video & HDR, Color Night Vision, Wire-Free, Requires a SmartHub or Base Station sold separately, Black -