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86FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
• If the Internet LED is amber, the base station is connected to your router, but it isn’t
connected to the Internet. Check the router’s Internet connection.
If you’re not at the same location as your SmartHub or base station, open the Arlo app or log
in to your Arlo account at my.arlo.com:
• If you can review the video feed from your cameras, your SmartHub or base station is
connected to the Internet.
• If instead of the video feed, you see an error message (such as SmartHub Oline or
something similar), your SmartHub or base station isn’t connected to the Internet.
The SmartHub or base station is oline
If you’re not sure whether the SmartHub is oline, see Verify that the SmartHub or base station
is online on page 85.
1. Check the cable connections:
• The Ethernet cable is securely connected to the back of your SmartHub or base station
and to your router. You are using the Ethernet cable that came with your Arlo system.
• The power adapter is securely connected your SmartHub or base station and securely
plugged into an outlet.
2. Try to connect to the Internet from another device that is connected directly to your
router.
Try an Ethernet-connected device, not a device that is using WiFi (you can turn WiFi o on
the device to make sure that the device is connecting through the Ethernet cable).
If you can’t browse the Internet from this device, you must restore your router’s
connection to the Internet.
If you can browse the Internet from this device, continue troubleshooting.
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