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83FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
• Set your device as an Enabled Device in Geofencing settings. See Enable or disable
geofencing for friends’ mobile devices on page 52.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser.
Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version
of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in these sections:
WiFi signal interference on page 83, Out of range on page 83 and Low battery on page
83.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference with your Arlo system. Minimize the number of networks, WiFi devices, and
transmitted frequencies in the area where you place your SmartHub and cameras.
Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the SmartHub, and
allow at least 6½ feet (2 meters) between cameras to prevent WiFi signals between the devices
from interfering with each other.
Out of range
Make sure that your camera is no farther than 300 feet (90 meters) from the SmartHub. The
range might be less if metal objects or thick walls and ceilings are between a camera and the
SmartHub.
Make sure that your cameras display three or four bars of signal strength in the area where
you intend to install them. The cameras can work when signal strength is at one or two bars,
but they might go out of range intermittently due to uctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently. It’s time to recharge the battery
or change it when the battery level is down to two bars on the Arlo app Devices page.
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