Arlo VMC5040B-200NAS User Manual

Loading ...

80FAQs and Troubleshooting

Ultra Series 4K UHD Wire-Free Security Camera System

User Manual

• All Arlo cameras work well in the dark. They use infrared sensors to monitor motion in the

dark. These use more battery power than cameras monitoring motion in a well-lit room.

• Arlo Ultra cameras work well when they are as far away as 300 feet from the SmartHub.

Cameras positioned farther away from the SmartHub use more battery power than

cameras positioned close to the SmartHub.

• Your Arlo camera lets you choose the quality level of the video it records. Cameras set

to high-quality video recording use more battery power than cameras set to low-quality

video recording.

Does my WiFi environment aect my Arlo camera battery?

Yes. If you are in a noisy WiFi environment, your Arlo camera battery might drain faster. Use a

WiFi analyzer to test the WiFi noise in your environment.

The Arlo app doesn’t recognize my device

When you log in to Arlo on a new device, you receive an in-app notication that says Arlo

doesn’t recognize the new device. To complete the login, accept the push notication that

Arlo sent to your trusted device. This is to conrm that it is you or an approved user who

wants to log in. For more information, see Two-step verification on page 50.

If you can’t access your trusted device to complete the login, you tap Try Another Verication

Method. This allows you to send an SMS text message or email with a verication code to

one of your approved phone numbers or email addresses. We recommend that you maintain

multiple verication methods so that you can still access your account in case you lose a

verication method.

Troubleshoot two-step verification

The rst time you log in to your Arlo account on a new device, and you need to verify the

device to complete the login. (See Two-step verification on page 50.)

If you didn’t receive the expected push notication, SMS text message, or email, check the

following:

• Try to log in to Arlo again from the new device, and double check for a push notication.

You might have accidentally dismissed or missed the push notication the rst time

you attempted to log in. Try logging in again, and check your trusted device for a push

notication to verify the login.

• If you have other verication methods on your account, check those methods to see if you

received a verication code or push notication.

Loading ...

Arlo VMC5040B-200NAS Ultra 2 Spotlight Camera - Add-on - Wireless Security, 4K Video & HDR, Color Night Vision, Wire-Free, Requires a SmartHub or Base Station sold separately, Black -