Arlo VMC5040B-200NAS User Manual

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84FAQs and Troubleshooting

Ultra Series 4K UHD Wire-Free Security Camera System

User Manual

Not receiving push notification alerts

You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile

device. Arlo registers your device for push notication when you log in. If you used the logout

option instead of simply exiting the app, you must log back in to the app. You receive Arlo

alerts even if your device is sleeping.

Check the rules for armed modes

Check the rules in your modes. Make sure that push notication is enabled in the Armed mode

or in a custom mode if you created one.

1. Open the Arlo app.

2. Tap the Mode button.

3. Select the SmartHub.

A list of modes displays.

4. Tap Edit

next to Armed.

5. Tap Edit

next to the rule.

6. Under Alert, make sure that the Push Notication check box is selected.

7. If you made changes, tap Save.

Check the Arlo app notification settings on an iOS device

Make sure that you allow the Arlo app to receive push notications. The Arlo app push

notications can be disabled on iOS and Android devices.

1. Tap the Settings icon for your iOS device.

2. Tap Notications > Arlo.

3. Make sure that Allow Notication is selected.

Check the Arlo app notification settings on an Android device

Make sure that you allow the Arlo app to receive push notications. The Arlo app push

notications can be disabled on iOS and Android devices.

1. Tap the Settings icon for your Android device.

2. Tap Application Manager > Arlo.

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Arlo VMC5040B-200NAS Ultra 2 Spotlight Camera - Add-on - Wireless Security, 4K Video & HDR, Color Night Vision, Wire-Free, Requires a SmartHub or Base Station sold separately, Black -