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48
Product Care
Using Utilities
Accessing Version Information and
Installer Setup
Should you need to call technical support,
you may be asked to provide information
concerning the oven’s software version.
Knowing this information can help Customer
and/or Technical Service Departments serve
you more effi ciently.
You can display software and fi rmware
versions by going to "Utilities", "Settings"
and tapping Update Software.
Maintenance Mode, found under "Utilities,"
"Settings," "Advanced," "Maintenance," is
a feature to help qualifi ed service technicians
quickly and accurately diagnose and repair a
service issue. By entering a four-digit code,
technicians can gain access and have the
ability to test the oven’s different internal
components. This feature is to be used by
qualifi ed service technicians ONLY.
Serial Number
Should you need to call technical support,
you may be asked to provide information
concerning the oven’s serial number.
Knowing this information can help Customer
and/or Technical Service Departments serve
you more effi ciently.
You can display serial number by going to
"Utilities", "Settings" and tapping Update
Software.
Showroom Mode
Access the showroom mode by going to
"Utilities", "Settings" and tapping Update
Software. The default setting for showroom
mode is "OFF" Press the button to change
to "ON". When the unit is in showroom
mode, only the lights, locks, and fans are
functional. The heating elements and
magnetrons do not come on.
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