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EN
©2021 Hestan Commercial Corporation
25
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERSWHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a Hestan
outdoor gas product (the “Product”) from an HCC authorized dealer that the Product is free from
defective materials or workmanship for a period of one (1) year from the date of original retail
purchase or closing date for new construction, whichever period is longer (“Limited Warranty
Period”). HCC agrees to repair or replace, at HCC’s sole option, any part or component of the
Product that fails due to defective materials or workmanship during the Limited Warranty Period.
This Limited Warranty is not transferable and does not extend to anyone beyond the original
consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products purchased and
received from an HCC authorized dealer in the fifty United States, the District of Columbia and
Canada. This Limited Warranty applies only to Products in non-commercial use and does not extend
to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICEHOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty,
the Purchaser must immediately contact the dealer from whom the Product was purchased or HCC
at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the
cost to make the Product reasonably accessible for service. Service is to be provided during normal
business hours of the authorized Hestan Commercial Service Provider. To the extent Purchaser
requests service outside of the normal business hours of the authorized Hestan Commercial Service
Provider, Purchaser will pay the difference between regular rates and overtime or premium rates.
Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the nearest
authorized Hestan Commercial Service Provider.
EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:
In addition to the One-Year Limited Warranty, the following components have extended warranty
coverage as specifically set forth below:
1. The Product’s stainless steel grill body, DiamondCut cooking grates and warming rack, stainless
Trellis grill burners, Sear burners and rotisserie infrared burner, and pizza oven burner (where
applicable) are warranted to be free from defects in material and workmanship under normal
non-commercial use and service for the lifetime of the original Purchaser. This excludes surface
corrosion, scratches, and discoloration which may occur during normal use and is limited to
replacement of the defective part(s), with the Purchaser paying all other costs, including labor,
shipping and handling, as applicable.
2. The Product’s spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies
(where applicable) are warranted to be free from defects in material and workmanship, under
normal non-commercial use and service, for a period of five (5) years from the original date of
purchase;. This is limited to replacement of the defective parts, with the Purchaser paying all
other costs, including labor, shipping, and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay for:
damage to or defects in any Product not purchased from an HCC authorized dealer; color variations
in color finishes or other cosmetic damage; failure or damage from abuse, misuse, accident, fire,
natural disaster, commercial use of the Product, or loss of electrical power or gas supply to the
Product; damage from alteration, improper installation, or improper operation of the Product;
damage from improper or unauthorized repair or replacement of any part or component of the
Product; damage from service by someone other than an authorized agent or representative of the
Hestan Commercial Service Network; normal wear and tear; damage from exposure of the Product
to a corrosive atmosphere containing chlorine, fluorine, or any other damaging chemicals; damage
resulting from the failure to provide normal care and maintenance to the Product; damage HCC
was not notified of within the Limited Warranty Period; and incidental and consequential damages
caused by any defective material or workmanship.
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