Loading ...
Loading ...
Loading ...
Error
code
Issue Steps to resolve issue
218
The VIVE Cosmos
camera is being used
by another application.
1. In Windows’ Privacy settings
Camera, make sure
Allow apps to access your camera is enabled. Then,
restart VIVE Console.
2. If the issue persists, check if the VIVE Cosmos camera is
occupied by another Windows application. If yes, close
the application using the camera, and then restart VIVE
Console.
3. If the issue persists, restart your headset.
4. If the issue persists, use a different USB 3.0 port on your
computer. Then, restart VIVE Console.
219
The VIVE Cosmos
headset can't be
recognized when
SteamVR is in safe
mode.
Disable SteamVR safe mode, and restart SteamVR. If the
problem persists, do the following:
1. Update SteamVR to version 1.10.28 or later.
2. In SteamVR, click
Settings.
3. Click Startup / Shutdown Manage Add-Ons.
4. In Manage SteamVR Add-Ons, do one of the following:
§ To the right of viveVR, click Unblock.
§ Make sure viveVR is turned On.
5. Close SteamVR.
6. Restart VIVE Console.
220
There is a compatibility
problem with the
DisplayPort connection
(HDCP error)
If you're using an MSI notebook, go to MSI's technical
support
web page for help on how to update your
notebook to the latest V-BIOS.
If you're not using an MSI notebook, submit a report using
VIVE Console. In VIVE Console, go to Settings >
Troubleshooting > Report issue.
221
The front cover has
been changed. Restart
VIVE Console to fix
this.
Restart VIVE Console.
222
The headset cannot be
detected. Make sure
the USB cable is
properly connected.
Make sure the USB cable is properly connected on the link
box and/or computer.
223
Make sure the
headset's camera
firmware is updated to
the latest version.
1. Open VIVE Console.
2. Click Firmware update
Update.
3. Restart VIVE Console.
71 Settings
Loading ...
Loading ...
Loading ...