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What do the error codes and messages mean? What can
I do?
Check the error code associated with the issue, and then try to resolve the error with the
suggested steps.
Error
code
Issue Steps to resolve issue
001
Headset is not
connected.
§ Check that the headset is properly connected to your
computer.
§ Use a different USB port on your computer.
§ If the issue persists, restart your computer.
002
VIVE Console needs to
be restarted.
1. Close VIVE Console.
2. Open Task Manager.
3. Find and select HID_Manager_Server.exe.
4. Click End task.
5. Restart VIVE Console.
003
DisplayPort cable is
disconnected or no
video stream detected.
1. Make sure the DisplayPort cable is plugged in to the link
box or converter and computer.
2. On your computer, go to Control Panel
System and
Security System.
3. Click Device Manager, and then click to expand the list
under Universal Serial Bus controllers.
4. Right-click Generic USB Hub (there may be more than
one with the same label), and then select Properties.
5. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power.
6. Restart the link box or converter.
7. Restart VIVE Console.
If the issue persists, try updating your GPU driver to the
latest version.
005
Make sure front cover
is firmly attached to the
headset.
Make sure front cover is firmly attached to the headset.
006
DisplayPort connection
is not stable.
§ Try restarting the headset.
§ Try another DisplayPort port on your computer.
§ Check if your graphics card supports DisplayPort.
67 Settings
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