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17
TROUBLESHOOTING
weber.com
Error Code Cause Solution
E1 Auger Jam Auger jam has been detected. The grill will attempt to clear the auger jam.
Auger Jam Cleared
or
Auger Jam Cannot Be Cleared
1. The grill will automatically run the shutdown procedure if the grill is still hot. Open
the grill lid and wait until the grill has completed the shutdown procedure and
completely cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
2. Once the shutdown procedure is complete, power o the grill and unplug from
power source.
3. Remove the cooking grates, FLAVORIZER bars, heat diuser, and heat bae from the
cookbox.
4. Clean the cookbox and burn pot of any ash or debris using a grill brush or scraper to
direct it into the ash and grease system.
CAUTION: Allow time for the ash and debris to fully extinguish before cleaning the grill.
5. Reinstall the heat bae, heat diuser, FLAVORIZER bars and cooking grates inside
the cookbox.
6. Remove and clean any ash or grease from inside the ash and grease system. Once
cleaned, reinstall the drawer. Replace disposable drip pans as needed.
7. Plug the grill into the power source and power on the grill to begin your cook.
If the grill is unable to clear the auger jam, please refer to the following instructions on
how to manually clear the auger.
E2 Fan Error
The grill will automatically run the shutdown procedure if the grill is still hot. Open the
grill lid and wait until the grill has completed the shutdown procedure and completely
cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
See the following instructions on how to check the fan’s electrical connection. If the fan is
not operating after securing fan connection, contact the Customer Service Representative
in your area using the contact information on our website for fan replacement.
E3 Grill Flame is Out
1. The grill will automatically run the shutdown procedure if the grill is still hot. Open
the grill lid and wait until the grill has completed the shutdown procedure and
completely cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
See the following instructions on the Grill Flame Out procedure. If your grill is still
unable to stay ignited after completing the procedure, contact the Customer Service
Representative in your area using the contact information on our website for further
troubleshooting assistance.
NOTE: Download the WEBER CONNECT app to get the latest grill software and controller
features.
The controller uses advanced technology capable of troubleshooting your SMOKEFIRE grill.
If a problem is detected with your grill, your controller will display and send an error code to
notify you of the error before automatically beginning the necessary procedure. Refer to this
troubleshooting section and follow the “SOLUTION“ column associated with the error code
displayed, along with the following instructions to remedy and clear errors.
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