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46 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
A burning or oily
odor is coming from
the vent.
This is normal in a new
oven and will disappear in
time.
• To speed the process,
set a self-cleaning
cycle for a minimum of
3 hours.
• See the section on
self-cleaning on page
34.
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for
the rst few times the oven
is used.
Operate the oven at the
bake setting at 400 °F for
1 hour.
Fan noise. A convection fan may
automatically turn on and
off.
This is normal operation,
and not a system failure.
Use the oven as usual.
Oven racks are
difcult to slide.
The shiny, silver-colored
racks were cleaned in a
self-cleaning cycle.
Apply a small amount of
vegetable oil to a paper
towel and wipe the edges
of the oven racks with the
paper towel.
DRAWER
Problem Possible cause Solution
The Drawer does
not slide smoothly
or drags.
The drawer is out of
alignment.
Fully extend the drawer
and push it all the way in.
See the page 41.
The drawer is over-loaded
or the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
Information codes
OVEN
Problem Possible cause Solution
C-20 The oven sensor is open
when the oven is operating.
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
The oven sensor is short
when the oven is operating.
C-21 This code occurs if the
internal temperature rises
abnormally high.
C-d1 This code occurs if the door
lock is mispositioned.
C-d0 This code occurs if the
Control key is short for
1 minute.
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
C-30 The PCB sensor is open
when the oven is operating.
The PCB sensor is short
when the oven is operating.
C-31 This code occurs if the
PCB temperature rises
abnormally high.
Call for service.
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