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English 43
Troubleshooting
Problem Possible cause Solution
The surface unit
frequently cycles on
and off.
The surface unit
stops glowing when
changed to a lower
setting.
The element will cycle on
and off to maintain the
power setting.
This is normal operation, and
not a system failure. Use the
oven as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic
glass top cleaning cream. Do
not use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
Problem Possible cause Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then, use a
scraper to remove those
impurities. Use the
blade scraper to remove
soil.
• See the section on the
care and cleaning of the
glass cooktop on pages
38-39.
Areas of discoloration
with metallic sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
• Remove using a
ceramic-glass cooktop
cleaning cream.
• Use cookware with
clean, dry bottoms.
Clean the cooktop with
a ceramic cleaning
agent regularly every
week.
“Cracking” or
“popping” sound.
This is the sound of the
metal heating and cooling
during both the cooking and
self-cleaning functions.
This is normal operation, and
not a system failure. Use the
oven as usual.
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