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29
Problem Possible cause Remedy
comes on.
The electrical connection is incorrect.
The supply voltage is out of range.
Speak to a qualified electrician to check
the installation.
comes on.
There is an error in the appliance
because a pot has boiled dry.
The overheating protection for the
cooking zone and the automatic
switch off has operated.
Deactivate the appliance. Remove the
hot cookware. After approximately 30
seconds, activate the cooking zone
again. If the cookware was the problem,
the error message will go out but the
residual heat indicator will stay. Check
to see if the cookware is appropriate for
induction cooking.
comes on.
The electrical connection is incorrect.
One or more phases are missing.
Have a qualified electrician check if the
installation is correct with the connection
illustration. If
comes on again, speak
to the service centre.
A crack noise can be heard. Can be caused by cookware made
of different materials (sandwich
construction).
This is a normal noise from this style
of cookware.
A whistle sound can be heard. Can be caused by one or more
cooking zones operating at high
power levels and the cookware made
of different materials.
This is a normal noise from this style
of cookware.
A humming sound can be heard. Can be caused by one or more
cooking zones operating at high
power levels.
This is a normal noise and is not caused
by appliance malfunction.
A clicking sound can be heard. Can be caused by electrical switching
inside the unit.
This is a normal noise and is not caused
by appliance malfunction.
A hissing and buzzing sound can
be heard.
Can be caused by the fan operating
inside the unit.
This is a normal noise and is not caused
by appliance malfunction.
Further information
When you need information, service or replacement parts or
have a warranty enquiry, please contact the Customer
Care Centre:
• Australia - 1300 363 640, 8.00am - 5.00pm
EST Monday to Friday
• New Zealand - 0800 436 245, 8.00am - 5.00pm EST
Monday to Friday
Please have the following information ready: Model, Model
Number & Serial Number. This is shown on the data plate
which is visible when the oven door is open.
INDUCTION HOB TROUBLESHOOTING
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