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PLEASE REGISTER AS A DYSON
MACHINE OWNER
To help us ensure you receive prompt and efficient
service, please register as a Dyson machine owner.
There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline, at 1-866-664-8997
• On the Dyson Link app.
This will confirm ownership of your Dyson machine in
the event of an insurance loss, and enable us to contact
you if necessary.
2 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2 YEAR
LIMITED WARRANTY
WHAT IS COVERED
Your Dyson machine is warranted against original
defects in materials and workmanship for a period
of 2 years from the date of purchase, when used
for normal domestic purposes in accordance with
the Dyson Operating Manual. Please retain your
proof of purchase. If you do not have your proof of
purchase, your warranty will start 90 days after the
date of manufacture, according to Dyson’s records.
This warranty provides, at no extra cost to you, all
labor and parts necessary to ensure your machine
is in proper operating condition during the warranty
period. The replacement of any part of your machine
under warranty will not extend the period of warranty.
Any parts which are returned to Dyson will become the
property of Dyson. Please call the Dyson Helpline at
1-866-664-8997 for more information.
This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs
incurred as a result of, due to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or
lack of maintenance or use not in accordance with the
Dyson Operating Manual.
• Use of the machine other than for normal domestic
purposes within the United States, e.g. for commercial
or rental purposes.
• Use of parts not in accordance with the Dyson
Operating Manual.
• Use of parts and accessories other than those produced
or recommended by Dyson.
• External sources such as weather, electrical outages or
power surges.
• Repairs or alterations carried out by unauthorized
parties or agents.
• Clearing blockages from your machine or washing of
the filter.
• Normal wear and tear, including normal wearing parts,
such as clear bin, filter, brush bar, and power cord (or
where external damage or abuse is diagnosed), carpet
or floor damage due to use not in accordance with the
Dyson Operating Manual or failure to turn the brush
bar off when necessary.
• Reduction in battery discharge time due to battery age
or use (where applicable).
• Damage as a result of use not in accordance with the
rating plate.
• Use of this machine on rubble, ash, plaster, drywall,
liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to
any machine that has had the serial number altered
or removed.
WARRANTY LIMITATIONS
AND EXCLUSIONS
• Any implied warranties relating to your machine
including but not limited to warranty of merchantability
or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is
not allowed by some States and so this limitation may
not apply to you.
• Your remedy for breach of this warranty is limited to
the warranty service described below. Dyson will not
be liable for any consequential damages or incidental
damages you may incur in connection with your
purchase and use of your machine. This limitation is not
allowed by some States and so this limitation may not
apply to you.
• This limited warranty gives you specific legal rights. You
may also have other rights which vary by State.
• This limited warranty is not transferable.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register
online at www.dyson.com
• Before service can take place, the terms of the warranty
require that you contact the Dyson Helpline with your
model name/number, serial number, date and place
of purchase.
• Please keep your purchase receipt in a safe place to
ensure you have this information.
• All work will be coordinated by Dyson or its
authorized agents.
• Any replaced defective parts will become the property
of Dyson.
• Service under this warranty will not extend the period of
this warranty.
• If your machine is not functioning properly, please call
the Dyson Helpline at 1-866-664-8997. Most issues
can be rectified over the telephone by our trained
Customer Care staff.
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