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88
43" / 49" / 55" / 65" 2160p 60Hz LED Chromecast built-in TV
www.tv.toshiba.com
My TV is not
playing the
audio from the
connected CEC
device.
Make sure that the HDMI cable
is connected securely to your
TV and the device.
Make sure that the device is
connected to your TV with an
HDMI cable.
Make sure that the device is a
CEC device. See the
documentation that came with
the device.
•Make sure that the TV volume is
turned up and not muted.
Try adjusting the TV sound. See
Adjusting sound settings on
page 65.
Make sure that the TV speakers
are turned on and not muted.
See Adjusting sound settings
on page 65.
Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 55.
If you have connected an
HDMI CEC audio receiver, adjust
the volume on the receiver.
When your TV detects an audio
receiver, the TV speakers may
turn off and sound plays
through receiver speakers only.
If you are using a home theater
system, soundbar, or external
speaker system, make sure that
it is turned on and is not muted.
If you are using a home theater
system, soundbar, or external
speaker system, make sure that
you have selected the correct
output mode.
If you are using a home theater
system, soundbar, or external
speaker system and have
connected with a digital optical
cable, go to the Sound menu,
highlight Digital Audio
Output, then press OK.
Highlight Audio Format, then
press OK. Press
S
or
T
to select
PCM, then press OK. See the
Digital Audio Output option in
Adjusting sound settings on
page 65.
Problem Solution
My TVs remote
control does
not control the
device.
Make sure that there are no
obstructions between the
remote control and the remote
control sensors on your TV and
the device.
Depending on the device, all
the buttons may not work.
Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 55.
If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the
Amplifier Control option is set
to On. See Turning Amplifier
Control on or off on page 56.
The device may not support this
feature. See the documentation
that came with the device for
more information.
The device does
not show up in
the list of CEC
devices.
Make sure that the device is
turned on.
Make sure that the HDMI cable
is connected securely to your
TV and the device.
Make sure that the device is
connected to your TV with an
HDMI cable.
Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 55.
Make sure that the device is a
CEC device. See the
documentation that came with
the device.
My device does
not turn off
when I turn off
my TV.
Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 55.
•Make sure that Auto Standby is
set to On. See Turning Auto
Standby on or off on page 56.
The device may not support this
feature. See the documentation
that came with the device for
more information.
Problem Solution
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