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48 49-2000877 Rev. 4
Problem Possible Cause What To Do
Pan won't pair or activate when
tapping handle
Tapping force is too light. Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out of handle.
Using different pan hardware. Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue
®
" will not work.
Experiencing performance or
minor technical issues including
seeing 20°F or 100°F as set
temperature
Old unit or pan software. Connect your unit to the SmartHQ mobile app and update
unit software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
The unit cancelled my precision
cooking mode
Battery in device is low or dead. Replace AAA battery in pan.
Old unit or pan software. Connect your unit to the SmartHQ mobile app and update
unit software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
Your precision cooking device has gone out
of range.
This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Re-start the precision cooking mode by turning the knob to
the off position and set up precision cooking again. If problem
persists under the same conditions but is not consistent in
other use cases, contact the unit manufacturer.
Unable to reach set temperature in
Precision Cooking mode
Boiling water or cooking liquid based
foods at high temperatures will result
in temperature stalls close to the set
temperature.
Use temperature settings for pan frying, sautéing, and searing
when using Hestan Cue cookware.
Hestan Cue cookware battery life
does not last as long as expected
Pan is sensing slight vibrations when not
in use.
Turn plastic end of handle one half rotation to disconnect
power.
TROUBLESHOOTING TIPS
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