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49-2000877 Rev. 4 47
TROUBLESHOOTING TIPS
Problem Possible Cause
Burning Or Oily Odor
Emitting From The Vent
This is normal in a new oven and will disappear in time.
Strong Odor This is temporary. An odor from the insulation around the inside of the oven is normal for the first
few times the oven is used.
Fan Noise A cooling fan or a convection fan (depending on the function you are using) may turn on. This is
normal. The cooling fan will turn on to cool internal parts. It may run after the oven is turned off. The
convection fan may cycle on and off until the function is over or the door is opened.
Convection Fan Not On All
The Time
The convection fan (depending on the function you are using) may cycle on and off until the function
is over or the door is opened for optimized performance. This is normal. In addition, the convection
fan may cycle in the clockwise and counter clockwise direction until the function is over or the door
is opened.
Burners do not light
Plug on range is not completely inserted in the electrical outlet. Make sure electrical plug is plugged
into a live, properly grounded outlet.
Gas supply not connected or turned on. See the Installation Instructions that came with your range.
A fuse in your home may be blown or the circuit breaker tripped. Replace the fuse or reset the
circuit breaker.
Burner parts not replaced correctly. See the Care and Cleaning of the range section.
Burner slots near the electrode may be clogged. Remove the burners and clean them. Check the
electrode area for burned-on food or grease. See the Care and Cleaning of the range section.
Food residue on electrode Lightly polish flat tip of electrode with nail file or sandpaper until shiny.
Top burners do not burn
evenly
Improper burner assembly. Make sure the burner caps are seated correctly. See the Care and
Cleaning of the range section.
Burner slots on the side of the burner may be clogged. Remove the burners for cleaning. See the Care
and Cleaning of the range section.
Burner flames are very
large or yellow
Improper air to gas ratio. If range is connected to Propane gas, contact the technician who installed
your range or made the conversion.
Condensation Or Fogging
On The Inner Door Glass
Condensation or fogging on the inside of the oven door glass is normal during the preheating of the
oven and will evaporate usually by the end of the preheating cycle.
Oven Will Not Self Clean The oven temperature is too high to set a self-clean operation.
Allow the oven to cool below the locking temperature and reset the controls.
The controls are not properly set. See the Self-Cleaning Oven section.
Oven Not Clean After A
Clean Cycle
The oven was heavily soiled. Clean up heavy spillovers before starting the clean cycle. Heavily
soiled ovens may need to self-clean again.
Oven is connected to a 208V electrical supply. Set your cleaning time for 5 hours.
The oven controls are not properly set. See the Self-Cleaning Oven section.
Oven Racks Are Difficult
To Slide
The racks were cleaned in the self-clean cycle and now need periodic lubrication.
Do not spray with a cooking spray or other lubricant sprays. See Full extension oven racks in the
Care and Cleaning section.
Timer Does Not Work The timer cannot be used while the oven is self-cleaning.
“Err Turn Surface Burners
Off” Appears In The
Display
Self-clean is in progress and the Cooktop Lockout feature is activated. No surface cooking is
permitted during the self-clean operation. Wait until the self-cleaning operation has been completed.
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