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English 57
Troubleshooting
Problem Possible cause Solution
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for the
rst few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
Fan noise. A convection fan may
automatically turn on and off.
This is not a system failure
but normal operation.
Oven racks
are difcult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
DRAWER
Problem Possible cause Solution
The drawer
does not slide
smoothly or
drags.
The drawer is out of
alignment.
Fully extend the drawer and
push it all the way in. See
page 52.
The drawer is over-loaded or
the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
The warning
drawer will not
work.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The controls are not set
correctly.
See the chapter on using the
warning drawer on page 44.
Problem Possible cause Solution
Excessive
condensation
in the drawer.
There is liquid present in the
drawer.
Remove the liquid.
Uncovered foods. Cover food with a lid.
The temperature is set too
high.
Adjust the temperature to a
lower setting.
Food dries out
in the warning
drawer.
Moisture is escaping. Cover food with a lid.
The drawer is not fully closed. Push the drawer in until the
latch engages.
NE58K9560WS_AA_AC_DG68-00722A-07_EN.indd 57 2019-01-21 11:26:37
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