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English 53
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric range. If you run into unexpected trouble, look rst for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem Possible cause Solution
The range is not
level.
The appliance has been
installed improperly.
• Place the oven rack
in the center of the
oven. Place a level on
the oven rack. Adjust
the leveling legs at the
base of the range until
the oven rack is level.
• Insure the oor is level
and strong and stable
enough to adequately
support the range.
The oor is sagging or
sloping.
Contact a carpenter to
correct the situation.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
Insure the cabinets are
square and provide
sufcient room for
installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and too close to the
appliance.
Contact a builder or
installer to make the
appliance accessible.
Carpet is interfering with
movement of the range.
Provide sufcient space so
the range can be lifted over
the carpet.
CONTROL DISPLAY
Problem Possible cause Solution
The display
goes blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The display
ashes.
There was a power failure. Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration
on the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page 49.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
NE58K9560WS_AA_AC_DG68-00722A-07_EN.indd 53 2019-01-21 11:26:37
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