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54 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
The surface
unit frequently
cycles on and
off.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Use the
range as usual.
The surface
unit stops
glowing when
changed to a
lower setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on
the cooktop
surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid across
the cooktop surface.
Problem Possible cause Solution
Brown streaks
or specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 49.
Areas of
discoloration
with metallic
sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
"Cracking"
or "popping"
sound.
This is the sound of the metal
heating and cooling during
both the cooking and self-
cleaning functions.
This is normal operation, and
not a system failure. Use the
range as usual.
NE58K9560WS_AA_AC_DG68-00722A-07_EN.indd 54 2019-01-21 11:26:37
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