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41
Malfunction Possible cause Solution
Detergent over dose. Reduce the detergent
quantity or use another one.
Machine unbalance. Redistribute laundry
manually in the drum and
start the spin phase again.
The laundry is not evenly distributed in
the drum.
Pause the machine and
redistribute laundry manually.
There is very little laundry in the drum. Load more laundry.
Unstable floors eg. wooden floors. Refer to relevant paragraph
in “Positioning” section.
Machine
vibrates or
is noisy:
Cycle time
longer than
displayed:
The electronic unbalance detection
device has cut in because the laundry
is not evenly distributed in the drum.
The laundry is redistributed by
reverse rotation of the drum.
This may happen several times
before the unbalance disappears and
normal spinning can resume. If, after
10 minutes, the laundry is still not
evenly distributed in the drum, the
machine will not spin. In this case,
redistribute the load manually and
select the spin program.
Pause the machine and
redistribute laundry
manually.
Machine not installed properly.Make sure the levelling of
the appliance is correct.
Refer to “Installation”.
Transit bolts or packaging not
removed.
Make sure that the
packaging and/or the transit
bolts are removed. Refer to
“Unpacking”.
The load may be too small. Add more laundry in the
drum.
Machines based on modern technology operate very economically
using very little water without affecting performance.
Spinning
starts late
or machine
does not
spin:
Machine
makes an
unusual
noise:
Registration Data lost or damaged.
(Error Code: )
Restart machine by turn Off
and turn On again. If problem
not solved, please contact
Service Centre.
Remote
function
does not
work:
No water is
visible in
the drum:
The appliance calculated a new time according to the laundry
load.
The cycle is
shorter than
the time
displayed.
In case of power failure or appliance
failure, the appliance door remains
locked. The wash program continues
when power is restored. If the door
remains locked in case of failure, it is
possible to open it using the emergency
unlock feature.
Before opening the door:
Make sure that the water temperature
and the laundry are not hot. Wait until
they cool down if necessary.
WARNING!
Make sure that the drum is not
rotating. Wait until the drum stops
rotating if necessary.
Make sure that the water level inside
the drum is not too high. If necessary,
perform an Emergency Drain.
To open the door proceed as follows:
If you are unable to identify or
solve the problem, contact our
service centre.
Before calling service centre, make
a note of the model, serial number
and purchase date of your
machine: the Service Centre will
require this information.
If you are unable to identify or
solve the problem, contact our
service centre.
Before calling service centre, make
a note of the model, serial number
and purchase date of your
machine: the Service Centre will
require this information.
1. Press the On/Off button to switch the
appliance off.
2. Disconnect the mains plug from the
mains socket.
3. Open the filter cover.
4. Without touching the door. Insert a
small flathead screw driver into the
slot on emergency unlock strap(red
strap) and pull down twice then pull
the door open. Repeat if unsuccessful.
Note: Do not pull down emergency
strap too hard.
5. Take out the laundry.
6. Close the filter flap.
(see page 37)
9.2 Emergency Door Opening
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