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Problem solving guide
48
Other problems
Problem Possible cause and remedy
The door to the freezer
section will not open
because it has been
o
pened and closed too
many times in
succession.
This is not a fault. The suction caused by opening
and closing
the door is preventing the door from
opening. Wait a few minutes and then try again. It
should now open without force.
Food has frozen
t
ogether.
The food packaging was not dry when loaded in the
fr
eezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scr
aper, to prise it apart carefully.
An alarm does not
sound although the
appliance door has
been left open for some
time.
This is not a fault. The alarm tone was switched off in
settings mode (see "Further settings - Audible
tones").
You cannot switch the
appliance off.
The safety lock is switched on. The symbol lights
up.
Switch the safety lock off (see "F
urther settings -
Switching the safety lock on/off").
The external walls of
the appliance feel
warm.
This is not a fault. The heat which results from the
c
ooling process is used to avoid the build-up of
condensation on the appliance.
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