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97
Troubleshooting
Thischapterlistssomeproblemsyoumightencounterwhenusingyourphone.Someproblems
requireyoutocallyourserviceprovider,butmostareeasytofixyourself.
Message Possible causes Possible corrective measures
SIMorUSIM
carderror
ThereisnoSIMorUSIM
cardinthephoneoritis
insertedincorrectly.
MakesurethattheSIMcardiscorrectly
inserted.
Nonetwork
connection/
Dropped
network
Signalisweakoryou
areoutsidethecarrier
network.
Movetowardawindoworintoan
openarea.Checkthenetworkoperator
coveragemap.
Operatorappliednew
services.
CheckwhethertheSIMcardismorethan
6~12monthsold.Ifso,changeyourSIM
cardatyournetworkprovider’snearest
branch.Contactyourserviceprovider.
Codesdonot
match
Tochangeasecurity
code,mustconfirmthe
newcodebyre-entering
it.
Ifyouforgetthecode,contactyour
serviceprovider.
Thetwocodesyou
entereddonotmatch.
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