MyPOS GO User Manual

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myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 10

myPOS Go - User Manual | page 10

Refund transactions

A refund transacon is used in order to issue a refund (credit) to the customer.

When you refund a card transacon, the amount of the refund is returned to the

customer’s card account and your myPOS account is debited with the corresponding

amount.

Before making a refund

• Never make a refund unless there has been an original purchase with the

card. If you do, the service provider may block your myPOS Go terminal and

withdraw your card processing facility.

• Check that your customer has handed you the card used for the original

transacon – the last four digits have to match those on the e-receipt. If they

do not, ask for the original card.

• Never give a cash or cheque refund for a card transacon – scammers oen

try to obtain cash that way by requesng a cash refund and then issuing a

chargeback for their card transacon, cosng you money.

• Never refund more than the original transacon amount.

Step 1: From the home screen, press (F1) in order to enter the Transacon type

menu. Select REFUND by pressing (4) and conrm with the green key (O). The myPOS

Go terminal will display the REFUND screen.

Step 2: Type in the amount of the refund transacon and press the green key (O) to

conrm. Present the customer card to the terminal either via the Magnec Stripe,

Chip or contactless reader.

Step 3: Ask your customer to Enter PIN code where required.

Last transaction void

Step 1: From the home screen, press (F1) in order to enter the Transacon type

menu. Select Last Transacon Void by pressing (5) and conrm with the green (O).

The myPOS Go terminal will display the Last Transacon void screen showing the

amount of your last transacon.

Step 2: Conrm by pressing the green buon (O).

Step 3: Ask your customer to Enter PIN code where required.

If there is no previous successfully processed transacon or it has been voided, the

myPOS Go terminal will display an error message “No transacon found”.

If the transacon is declined with a “Transacon is not permied” message, then

take into account that this type of transacon is forbidden for the parcular myPOS

Go device.

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MyPOS Go - Card Machine - Contactless